Quality and Field Support
Parker Hannifin - Seattle, WA
Job Description:
Job Purpose
As an active member in the Parker Aerospace Boeing
Teams, the Quality and FAL Support Manager acts as the
liaison between Boeing and Parker Aerospace divisions
for Quality and FAL Support matters.
The objective of this position is to continually
maximize customer satisfaction and product integrity.The
position may occasionally expand to other customers and
suppliers in the area
The ideal candidate will be customer focused and a team
player. Activities include troubleshooting, fixing,
dispositioning, tracking, coordinating and reporting
issues on all products supplied by Parker Aerospace on
the various Boeing programs with an immediate focus on
Job Responsibilities
Acting as a technical and quality ambassador for Parker.
This role will ensure Boeing Production, Quality and FAL
organizations receive timely, accurate and complete
answers to their requests in a quick and effective
This role is responsible for building and maintaining
effective working relationships with Boeing personnel
while supporting Parker product lifecycle and design
improvements, as well as maintaining highest customer
ratings in the Quality and FAL organizations.

This function includes:
  • Collecting data and information
  • Act as Quality Engineer with appropriate approval
  • Supporting problem resolution
  • Coordinating support activities with Parker Aerospace
Divisions, Aerospace Groupand Local Divisional
Engineering Representative
  • Identifying responsibilities for issues occurring at
the various FALs, pre-FALs and Flight Line
  • Coordinating meetings & reviews, contributing to
customer presentations preparation
  • Anticipating and preventing un-necessary equipment
  • Proposing and implementing innovative ideas and
  • Insuring proper verbal and written communication
within the company organization, Quality, Engineering,
program management, Customer Support and senior
  • Proposing and recommending product and process
Reporting Structure
The Customer Quality and Support Manager reports to the
Parker Aerospace Quality organization via the Vice
President of Integrity with strong dotted lines to
Quality Team Leaders in the Parker Aerospace Divisions
and to the Parker Aerospace Boeing Key Account
Manager(s). Performances will be reviewed as part of the
Parker 360° review process with inputs from all Parker
stake holders At this time, here are no direct reports
in this role.

Qualifications, Skills & Experience:
  • Strong technical and quality background, Engineering
degree or equivalent with a minimum of 5 years of
experience Knowledge of systems engineering practices
and aircraft systems
  • Intimate understanding and knowledge of the Boeing
Processes in terms of Quality and Supply chain
  • Good understanding of Parker Aerospace Quality
Procedures and Processes
  • Background in Quality, Supply Chain and/or Engineering
  • Good understanding of Aircraft equipment and systems
  • Experience in Ground & Flight test as well as
Airframer Production activities
  • Ability to work at a system and software level to
analyse and diagnose issues
  • Capability to provide recommendations on
system/software design based field findings
  • Excellent written and oral communication skills.
  • Ability to read specifications and prints
  • Ability to use general inspection, measurement, and
test equipment
  • Energetic team player with demonstrated ability to
interfaces successfully at all levels of the customer
and company organisations
  • Self-starter, must have the ability to work
independently with minimum supervision
  • Proficient user of personal computers and ability to
adapt to various software including Excel, Word, Power
Point, Lotus Notes
  • Ability to work under time pressure
  • Flexibility to adapt to varying work hours including
off hours and week-ends

Supported organizations:
Boeing organisations for Quality and Production (Final,
Pre-final Assembly Lines and Flight Line), including
occasional interfacing with Customer Support, Quality,
Supply Chain, and Engineering
Division Product lines Teams including Quality,
Engineering and PM
Local Divisional Engineering Representatives
Central Quality Management
Business Development and Customer Support teams
Boeing Key Account Manager(s)
Level, frequency, and purpose of contacts outside
immediate department, either within or outside of
Daily interface with Group and Divisional
representatives and local Engineering representatives
Daily interface based on problem criticality with Boeing
Regular travel to Parker Aerospace Divisions and
customer sites
Problems which are normally part of the job and which

may not be immediately evident to others:
First point of contact for all FAL/Flight Line issues
related to Parker Aerospace products
Data gathering at the FAL, analysis of issue in
coordination with Boeing representatives and reporting
to the Parker Division and local engineering
representatives involved
Working with Boeing to ensure that Boeing follows the
defined problem reporting process including the
identification of liability before triggering any
corrective action
Engageg with the borader Boeing team on site to address
and resolve products and customer relationship issues
and challenges
Please upload resume in Word (.doc) format with your
online application at parker.com/careers referencing job
code # 15073. A cover letter summarizing experience
against above qualifications is strongly recommended.
Req. Code : 15073
Division/Department : AAG - Central Group Irvine
% of Travel Required : 10-20%
Other Skills : Equal opportunity/Affirmative action
employer. U.S. Citizenship or U.S. Permanent Resident
status required.

Parker Hannifin - 16 months ago - save job - block
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