United States of America
***Southwest Airlines will accept your job bid for the Denver Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado***
Southwest Airlines Co. is an Equal Opportunity Employer of Women, Minorities, Qualified Disabled and Protected Veterans.
What does a Ramp Supervisor do for Southwest Airlines?
Ramp Supervisors at Southwest Airlines provide legendary Leadership to our front line Ramp Agents. They train and mentor Agents on all job duties. The Ramp Supervisors also maintain positive relationships with all Internal and External Customers to ensure the success of Southwest Airlines.
What are some of the daily duties of a Ramp Supervisor?
(Your duties may vary depending on the size of your work location.)
Train and mentor Agents to ensure they are aware of appropriate regulations, procedures, and Company policies;
Review work performance and meet with Agents to ensure their performance, attendance and appearance meet Company requirements;
Has knowledge of and implements the provisions of the collective bargaining agreement;
Prepares staffing schedule to ensure Agents are strategically utilized;
Prepares proper paperwork associated with each flight to ensure accuracy;
Coordinates with other Southwest Airlines airport Teams to maintain the Stations on-time performance;
Ensures that all Ramp vehicles and equipment are properly maintained;
Mentor Agents for future Leadership programs.
What are the Physical Requirements of a Ramp Supervisor?
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40-50 pounds on raised surfaces;
Will be required to carry heavy items up and down jet way stairs;
Have the ability to communicate with radio equipment;
May be exposed to a wide variety of weather conditions, jet and machinery noises;
Works in the area of the ramp, passenger terminal and warehouse facilities;
Must be able to perform job of a Ramp Agent.
What are the minimum requirements to be a Ramp Supervisor?
High School diploma, GED or equivalent;
Must be at least 18 years of age;
Must have a valid drivers license with a good driving record;
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights;
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986;
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements
12 Destruction of an aircraft or aircraft facility
14 Assault with intent to murder
17 Kidnapping or hostage taking
19 Rape or aggravated sexual abuse
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon
22 Armed robbery or felony unarmed robbery
23 Distribution of, or intent to distribute, a controlled substance
24 Felony arson
25 A felony involving a threat
26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year
27 Violence at international airports
28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed in this paragraph
What else do I need to know about being a Ramp Supervisor?
College coursework or degree would be an asset;
Airline or related Leadership experience is desirable;
Ability to work fast and under tight timelines to ensure timely flight departures with quick turns and the ability to handle many functions at once with many different offices and/or Team of people;
Need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;
Ability to type and/or use computer keyboard with sufficient speed;
Ability read and write English;
Attend and successfully complete a training program in Dallas, Texas as well as on the job training.
Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...