Executes the steps of the placement cycle for customers and orders while complying with
company policy, employment law, and code of business conduct. Builds customer and
Associate relationships, delivers high level of customer service to all. Supports Branch
Manager to ensure that financial goals and objectives are met and/or exceeded while ensuring
full compliance on all policies and procedures. Provides accurate, timely, and
complete daily performance analysis. Works under direct supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops creative recruiting strategies to attract qualified candidates to meet customer
Develops a network of candidates and maintains an internal database of all qualified
Leverages resources to recruit the highest caliber candidates through online social networking
and job boards, community involvement, professional networking, and local media resources.
Analyzes candidates found through prescreening activities and evaluates skills and experience
to determine match to inventory needs.
Assesses candidate hard and soft skills through a combination of behavioral interviews and
competency based evaluations.
Schedules interviews for prescreened candidates prioritizing based on current branch needs.
Coaches Associates on enhancement of skills for career development and leverages internal
training and development tools.
Participates in daily requisition meetings, prioritizing open orders, and allocation of recruiting
Consults with hiring managers to better understand clients’ needs, maximizes level of service,
and encourages relationship building.
Coordinates job order distribution and communicates customer needs with receiving branch
while maintaining the customer relationship.
Develops candidate executive summary for resume submittal.
Facilitates interviews with candidate and customer, including candidate preparation and client
brief. Conducts debrief with candidate and customer following interviews.
Extends offer of assignment including compensation and bill rate negotiation
Maintains and updates thorough, accurate, and compliant documentation of all client, candidate,
and temporary employee interactions via front office system and filing system.
Provides Associates with guidance on policy interpretation, benefits, career development, and
Develops long term relationships with Associates while on assignment, striving for
Performs Associate coaching and counseling, disciplinary action, and employee terminations.
Creates and executes client-specific on-boarding, orientations, presentations, documents,
screening and testing.
Makes calls and visits to customers and prospects to discuss services, and resolve issues, to
gain a better understand of client environment and needs, maximize level of service, and
encourage relationship building.
Evaluates customer and Associate satisfaction via surveys and interviews.
Supports the on-boarding of new customers including terms and conditions, risk and credit
assessment, negotiates and calculates pay and bill rates, temp to perm conversion schedule,
direct hire fees, and requirements.
Investigates and manages workers’ compensation claims, provides documentation and
participates in unemployment hearings, and leverages best practices to reduce these risks.
Participates in special projects and performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations will be made upon request to enable individuals
with disabilities to perform the essential functions.
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