University of South Florida Health - Tampa, FL

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Responsible for obtaining and verifying insurance and demographic data and entering into the IDX system in the appropriate financial class as designated by the Registration/Reimbursement Desk Reference. Verification processes include use of various on-line payor supported systems, automated phone line systems and phone verification via customer service departments. Responsible for informing patients of their financial and managed care responsibilities.

Position Requirements
Education: High school diploma.

Experience: Two (2) years general office/customer relations work preferably in a medical center or large group practice. Data entry, computer terminal operation, or telephone service experience required. Working knowledge of common third party payer protocols especially managed care. Any equivalent combination of education and experience.

Skills: Ability to complete efficient and accurate data entry at a computer terminal. Ability to operate standard office equipment: copier, printer, bar coder, computer terminal, fax machine. Excellent interpersonal skills for interaction with patients, physicians, and other clinic staff. Excellent communication skills – written and verbal. Must be fluent in English and be able to communicate clearly both verbally and in writing. Attentive to detail with a propensity for completeness. Ability to acquire a working knowledge of a medical center or large group practice.

Customer Service Performance
CUSTOMER SERVICE PERFORMANCE EXPECTATIONS : Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Hourly Salary Range Minimum

Annual Salary Range Minimum

Special Instructions to Applicants


Department Name

Work Schedule Summary

Specific Duties and Responsibilities


Collects, verifies and enters insurance information into IDX on new patient accounts. Updates this information in IDX on established patient accounts as requested by receipt of Front Desk and Scheduling FSCs. Responsible for the entry of complete patient demographic and insurance information with special situations dictated by policy and procedure via face-sheets from satellite clinics and TGH Hospital. Responsible for entering and monitoring data from the HLM interface into IDX .


Advises patients regarding their financial and/or managed care responsibilities and explains co-payment collection or the third party billing process, based on the patient’s financial service classification ( FSC ). Obtains relevant information as needed from PCP’s and HMO / POS payors to initiate managed care authorization/pre-certification process.


All other related duties as assigned by the Registration Supervisor or by the Manager.