J.D. Power and Associates - Troy, MI

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Key Goals of Position:
  • Coordinate research operations for syndicated and proprietary Insurance studies.
  • Responsibilities including but not limited to project design, data collection, data processing, analysis, and presentation.
  • Oversee internal and external vendor activities including data collection, data processing and web reporting tool.
  • Manage day-to-day client inquiries, ensuring timely customer service and insight.
  • Develop more efficient research operations capabilities while improving quality of deliverables.
  • Provide strong analytic support to clients. Improve analytical quality of reporting and presentations delivered to clients.
Research Design and Analysis


Provide s

ignificant input in

the design of research projects


Analyze data and identify market insights


Author report sections and develop impactful presentations



the 100% accuracy of all client deliverables


Design data processing specifications and verify accuracy of all deliverables (DP, GP, etc.)

Ensure timely delivery of reports and other deliverables to clients

Project and People Management


Coordinate all aspects of syndicated/proprietary studies including but not limited to: data collection, data processing, reporting, and presentations.


Escalate appropriate/critical issues to supervisor/manager


Manage multiple project tasks


Manage internal and external vendor relationships


Education and Experience

Bachelor's degree from a four-year college or university.

Minimum of 2 years experience

with a Market Research supplier


SPSS proficiency a must

Demonstrated experience using Excel (macros preferred), PowerPoint (data graph creation), and Word (or similar software applications)

Solid mathematical (statistical), analytical and writing skills required.



Primary Location




J.D. Power and Associates

Corporate Brand

J.D. Power and Associates

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