RESIDENTIAL SALES & SERVICE CONSULTANT
Frontier Communications - Everett, WA

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Everett Call Center

Residential Sales & Service Consultant

TRAINING WILL BEGIN ON MONDAY, APRIL 22, 2013

Visit our Open House at 1800 41st Street in Everett, WA Thursday, March 21: 4- 7 PM

Friday, March 22: 8- 11 AM

Skills Test and Interview may take place on-site

Summary

Frontier Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

General Duties

Duties include, but are not limited to, the following:
  • Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
  • Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
  • Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
  • Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts. Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
  • Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.
  • May be required to perform additional duties and tasks as required by the Company.
Center’s Hours of Operation – Hours are subject change based on business need

The current center hours of operation are Sunday 9:00 A.M. – 6 P.M. & Monday – Friday 8 A.M. to 9 P.M. WE ARE CURRENTLY CLOSED ON SATURDAY

Our hours are here to serve the customer and subject to change based on needs of the business.

Basic Qualifications
  • Must be able to work anytime during the centers hours of operation.
  • Experience in a customer focused role required
  • Outstanding communication and listening skills
  • 1-2 years of sales experience in a call center environment with proven results
  • Work independently and make solid decisions
  • Energetic
  • Professional
  • High School degree or equivalent
  • History of excellent work attendance
  • Basic math skills, data entry skills and sales aptitude (skills test will be administered)
Physical Requirements
  • Sitting for prolonged periods of time (7-8 hours per day)
  • Typing (7-8 hours per day)
  • Answering phone calls – Talking to customers while utilizing a headset (7-8 hours per day)
  • Writing (1 hour per day)

Re
        quired

        Skills Required

        Experience

        Frontier Communications - 18 months ago - save job - block
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        About this company
        224 reviews
        Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with...