Sycuan Casino - El Cajon, CA

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Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

  • Provides guests with service by acknowledging and welcoming guests entering the casino and restaurant area, promptly taking and serving food and beverage orders, entering orders into the point of sale system, entering discounts, delivering check to the cashier for processing and returning change or receipt following established procedures.- 60%
  • Promotes guest relations by responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. - 15%
  • Ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified. - 10%
  • Maintains safe and sanitary dining areas by cleaning surfaces, picking up used plates, cups, condiments and utensils, and disposing of all trash. - 10%
  • Ensures restaurant stations are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, replenishing condiments in the server stations, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures. - 5%
  • Job Specifications:
    Skills and Knowledge:
    • Ability to work effectively with team members and guests
    • Ability to communicate effectively in the English language
    • Ability to maintain professionalism and composure
    • Ability to perform simple mathematical calculations
    • Ability to understand verbal directives and written instructions
    • Ability to accept constructive criticism
    • Ability to stand and walk for up to 8 hours at a time
    • Ability to carry large serving tray and tray jacks
    • Ability to bend, stoop, push and pull
    • Ability to work in a smoking environment
    • Ability to appear for work on time
    • Ability to routinely lift and carry 35 pounds
    • Multi Lingual
    Supervisory/Managerial Accountability:
    Direct: None
    Indirect: None


    Education and Experience:
    • Current food handlers card
    • 21 years of age
    • 1 year of food server experience

    • Guest or Hospitality Service
    • Fine dining server experience

    Sycuan Casino - 19 months ago - save job
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