BILLING MANAGER , PBO Massachusetts General Hospital (GHC) -
Charlestown, MA
General Overview
Reporting to the Manager of the Group Practice Management Department, the Revenue Analyst supports the Billing Managers the management of the PBO’s client relationship
¿ Work with a specific set of clients/practices to provide high quality client support
¿ Provide research support to the Billing Manager related to AR management, patient/customer service complaints and Third Party Requests for information
¿ Run reports from IDX (standard/AES) for the Billing Manager/Client
Major Duties
1. Assists Billing Manager in completing tasks including, but not limited to: report review and distribution, billing account inquiries, charge batch research and procedure code dictionary maintenance.
2. Reads and summarizes incoming information regarding coding and billing requirements. Disseminates information to the appropriate Billing Manager and maintains reference files.
3. Works with the Billing Manager to analyze information on trends for practice groups; may involve account research and/or inputting information into spreadsheets.
4. Provides research and follow-up for inquiries from Customer Service. Assists Billing Manager Team Leader in noting trends in service inquiries.
5. Provides telephone coverage to answer practice-specific questions.
6. Attends meetings and participates on committees, provides account follow-up, and handles special projects as needed
Skills/Abilities/Competencies
¿ Must be able to juggle multiple projects and issues at the same time.
¿ Effective communication skills required.
¿ Excellent follow up skills required.
¿ Must have excellent medical terminology.
Qualifications
¿ Bachelor’s degree preferred.
¿ Billing experience (preferably in an IDX environment)
¿ Knowledge of Microsoft Office applications (particularly Excel and Outlook)
Working Environment
¿ The work environment is very busy and dynamic.
¿ Staff are very collaborative and work together to solve issues with particular practice issues.
¿ There are often multiple conversations occurring at the same time – the staff need to be able to handle an environment that is not quiet.
Massachusetts General Hospital - 13 months ago
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