This position analyzes, screens and redacts Texas Department of Family & Protective Services (DFPS) records for release. Work involves interpreting state and federal laws, rules, and agency policy guidelines on confidentiality and exercising independent judgment in implementation of law and policies and must work with a very high degree of accuracy to avoid possible civil and criminal liability. The position interacts routinely with judges, court personnel, attorneys in criminal and civil cases; District and County attorneys, law enforcement; legislative staff, Ombudsman's office, FPS staff, members of the media and the general public.
Essential Job Functions:
Screens, analyzes and redacts agency records for release under statutes and agency policies.
• Contacts attorneys, general public, other state agencies in regards to follow-up on records request.
• Coordinates the release of records with staff, attorneys, therapists, other state agencies
• Prepares billings and calculates and collects fees.
• Creates and maintains daily logs and monthly reports of records requests, subpoenas, and discovery requests.
• Answers written correspondence pertaining to records requests.
• Answers incoming calls concerning records requests, subpoenas and discovery requests.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
Knowledge of legal terminology
• Knowledge of state legal statutes and agency policy concerning confidentiality of FPS records
• Knowledge of general office practices and administrative procedures
• Skill in establishing and maintaining effective working relationships
• Skill in effective verbal and written communication
• Ability to prepare clear and correct written communications
• Ability to recognize and appropriately handle legal documents, such as subpoenas and discovery documents
• Ability to operate a personal computer and other office equipment
• Ability to organize and maintain files and logs of requests and records
• Ability to work in a stressful environment and manage multiple tasks and meet deadlines.
• Ability to maintain confidentiality of sensitive information.
• Ability to work under minimal supervision
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from high school or equivalent.
Three years full-time administrative support, general office, clerical, secretarial or FPS experience.
DFPS Redaction experience may be substitued for administrative support experience.
This position may be housed in Austin, Houston, or San Antonio.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Department of Family and Protective Services - 15 months ago