RS Operational Consultant
Massachusetts Mutual Life Insurance Company - Springfield, MA

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TITLE: RS Operational Consultant - Adjustments

LOCATION: MASSMUTUAL – 1295 State Street


Chartered in 1851, Massachusetts Mutual Life Insurance Company (“MassMutual” or the “Company”) is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The Company has a long history of financial strength and strong performance, paying dividends to eligible participating policyholders every year since the 1860s. MassMutual is headquartered in Springfield, Massachusetts and its major subsidiaries include OppenheimerFunds, Inc., Babson Capital Management LLC, Cornerstone Real Estate Advisers LLC, Baring Asset Management Limited and First Mercantile Trust Company.
MassMutual Financial Group (“MMFG”) is a marketing name for Massachusetts Mutual Life Insurance Company and its affiliated companies and sales representatives. MMFG is a global, diversified financial services organization providing life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, annuities, investment management, mutual funds and trust services to individual and institutional investors. With whole life insurance as its foundation, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual, or its subsidiaries, also have operations in Asia, Europe and Latin America.
MassMutual has maintained some of the highest financial strength ratings in any industry, and is committed to maintaining a position of preeminent financial strength by achieving consistent, long-term profitable growth. In total, MassMutual worldwide insurance in-force was $532 billion at the end of 2009, and assets under management were $420 billion. Premium and other deposits totaled $27 billion for 2009. MassMutual is ranked 93 on the Fortune 500 list and was also named one of Fortunes “Most Admired” companies.

Retirement Services Operations

Job Summary:
Responsible for overseeing a variety of administrative and analytical functions focusing on high complexity level cases. Continuously identify, initiate and complete reengineering, of processes as well as unique solutions for problems. Responsible for oversight of technical training and quality review at a department level. When issues arise must be able to analyze, gather all pertinent information and present a specific recommendation to management. Maintain relationships with key clients and must be proficient and knowledgeable in both technical and business processes given the judgment needed for problem resolution. Assign and monitor workflow and develop and maintain policies and procedures.

  • Handles projects or work with defined scope in own discipline and typically has a short-term focus
  • Works with guidance on small-scale team/unit projects
  • Solves problems in own specialty area
  • Makes worthwhile improvements to existing programs, and procedures
  • Makes practical suggestions for improving work processes in own area
  • Works for consensus and contributes to achievement of work group goals
  • Individual typically has at least 2-5 years of related experience
Job Responsibilities & REQUIREMENTS:
The Adjustments role evaluates and analyzes each error situation and devises an efficient, cost effective plan to correct the issue, understanding all of the downstream business and systematic implications. Responsible for continuously evaluating the process, analyzing for efficiencies and initiating projects (LSS or otherwise) for process improvements. Must be able to analyze issues, develop solutions which may be implemented or reviewed by management, depending on any costs associated with the solution proposed. Responsible for mentoring less experienced DMA’s in the adjustment process as part of DMA career path.

Must possess superior understanding of the internal recordkeeping system in addition to a strong technical background and expertise in spreadsheet (i.e. Excel) creation and utilization. This is inclusive of database query execution on appropriate systems.
401K Defined Contribution experience
Strong Retirement Services background
Strong knowledge of the Reflex system
Broad understanding of Microsoft Office Suite
Customer Service skills

§ Focus on the Customer . Know your customers well; add value with a sense of urgency.
§ Act with Integrity : Be trustworthy, adhere to high ethical standards, adhere to the letter and spirit of applicable laws, rules, regulations and company policies
§ Value People . Lead people to success; appreciate diverse backgrounds, ideas and experiences.
§ Work Collaboratively . Partner with others to achieve results that leverage the right resources
§ Achieve Results . Focus on winning; consistently exceeds expectations, beat the competition.

We pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

If you would like to apply to this position please click on the URL and enter the job post number nc50487283 using the “Keyword Search” function.

In addition, if you would like to learn more about MassMutual, please visit .

MassMutual is an Equal Employment Opportunity employer M/F/D/V. We welcome all persons to apply.

If you feel you need an accommodation to apply for one of our open positions, please contact us at (413) 744-6825.

About this company
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MassMutual's business structure is built to support its mutual ownership. MassMutual’s strategic investments in...