Ready Line Agent
Fox Rent A Car - San Francisco, CA

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ABOUT THE COMPANY

Fox Rent A Car, is a discount car rental company with operations in 17 locations and over 950 employees. The company provides excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox Rental Car offices conveniently located at major airports throughout the world.

GENERAL JOB SUMMARY:
Provide superior, friendly, efficient service during all aspects of the rental car process, making all transactions quick and efficient.

READY LINE AGENT - PRINCIPAL DUTIES AND RESPONSIBILITIES:
Keep ready line area clean from trash
Ensure all vehicles have a completed check out slip (if not then complete) Trained properly
Ensure all vehicles are clean and ready to rent- Center consoles, windows, and mirrors (if not re-wash or wipe down)
Assist customers with directions
Assist customers with finding their car (IF ASKED)
Assist customers with luggage (IF ASKED)
Perform exchanges (vehicle swaps)
Be familiar with daily game plan and car availability for both res and necessary free upgrades
Provide assistance in moving or parking cars (WHEN INSTRUCTED BY MANAGER)
Pull cars out of line that do not pass standards and send to detailer
Reports directly to manager on duty

PLEASE APPLY VIA THE URL LINK
https://home2.eease.adp.com/recruit/?id=5586632

JOB SPECIFICATIONS:
Education-
High School Diploma or GED or an equivalent combination of education and work related experience
Experience-
Rental experience is preferred
Must possess a valid driver’s license with a safe driving record

Knowledge/Skills/Abilities-
Knowledge of Rent 2000
Possess strong skill set in customer service and problem prevention
Ability to effectively offer and sell incremental items
Ability to communicate instructions from management to other positions
Knowledge of Location key item metrics and budgets
Ability to work in high stress and pressure situations
Comply with all uniform appearance requirements
Must have good written and verbal communication skills
Must be able to understand, read and write English

SUPERVISORY RESPONSIBILITIES:
An individual contributor; not responsible for supervising others

INTERNAL/EXTERNAL CONTACTS:
Internal-
Various Rental Location employees

External-
Regular contact with Customers

WORKING CONDITIONS/EQUIPMENT USED:
Able to stand/walk indoors and outdoors for 8 hours a day minimum
Requires the use of computer and related software/functions for 8 hours a day minimum
Good eyesight to work on a computer
Good hand and eye coordination
Ability to walk, bend, stoop without assistance


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