Real Estate Customer Support Analyst
Fidelity National Financial - North Carolina

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SoftPro has an opening for a Real Estate Customer Support Analyst in our Raleigh, NC office and will be on our second shift (12:30 PM – 9:30 PM) to support our West-Coast customer offices. This is a great opportunity for Real Estate Paralegals looking for a change! In this position you will be responsible for:
  • Providing industry phone support for all SoftPro applications and utilities to resolve outstanding issues.
  • Assisting SoftPro customers with various tasks, including but not limited to, HUD/file balancing, reconciliation, and other related pieces of the Real Estate closing process.
  • Documenting each call and its resolution thoroughly and accurately.
  • Providing a high level of customer service to each customer he/she works with at all times.
  • Additional duties as assigned.
Job Requirements
  • The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
  • Experience with the Real Estate closing and Title Insurance procedures
  • Experience with West Coast Escrow & Closing process experience is a plus.
  • Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
  • 2 years of previous Customer Service experience
  • Prior experience with SoftPro is a plus!

About this company
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To make sure that buying a dream home doesn't become a nightmare, Fidelity National Financial provides title insurance, escrow, home...