Receiving Clerk
OHL - Carlisle, PA

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The Shipping/Receiving Clerk – Parcel is responsible for parcel customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.
Primary Duties
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person
Receives orders or changes in service
Processes and inputs all customer orders and receipts
Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required
Notifies customers of any activity concerning their merchandise, including shipping and tracing information
Reports customer feedback to management, including any signs of customer dissatisfaction
Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Completes paperwork associated with orders, including the maintenance of customer files
Prepares reports concerning customer services activities
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Coordinates with supervisor regarding product routing for customers
Works overtime as needed based on customer demands
Other duties as required and assigned

Education and Experience
High school diploma or GED (General Education Diploma) equivalency
Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
Experience in the parcel industry
Experience in customer service position preferred
PC literate to include Microsoft Office products such as Word, Excel and Outlook Essential Skills
Ability to apply common sense understanding to carry out written or oral instructions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to write routine reports and correspondence
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance and must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. T he employee is occasionally exposed to moving mechanical parts and can be exposed to extreme heat and extreme cold, including climates consistent with outside weather conditions.

About this company
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OHL is one of the largest 3PLs in the world, providing integrated global supply chain management solutions. Founded in 1951 and...