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The Receptionist performs receptionist and diverse business office duties that are technical and detailed. In performing these duties, the Receptionist is the first point of contact for anyone coming to the Community.

Areas of Responsibility

  • First point of contact – via telephone and walk-in traffic – with prospects,
residents, family, staff and vendors.

  • Greet all guests, visitors, residents, and vendors in a positive, friendly
manner; ensuring a welcoming Community atmosphere is established.

  • Interface daily with staff, residents, prospects, families, and vendors.
Approach all encounters with residents and employees in a friendly,
service-oriented manner.

  • Develop and maintain files according to the direction of the Business
Office Manager, Community Director and Company policies and

  • Maintain confidentiality of all pertinent resident, staff or Community
information deemed as such.

  • Assist the Business Office Manager with Purchase Orders.
  • Respond to emergencies and complete appropriate paperwork.
  • Responsible for the generation and maintenance of various reports and
manuals as directed.

  • Provide support to various Department Heads, the Sales & Marketing
Department, the Business Office Manager, and the Community Director.

  • Receive resident requests for maintenance in their apartments using the
Company Work Order system.

  • Answer the telephone, take messages, greet and direct visitors and
vendors to the appropriate party.

  • Responsible for the daily retrieving, preparing and distributing of both
incoming and outgoing mail, courier services and packages.

  • Prepare correspondence and maintain other documents as required
including guest book and activity report package.

  • Accept and sign for all package and courier service deliveries to the
Community. Direct all large deliveries to the service area and notify the
appropriate Department Head to meet the delivery person.

  • Communicate with all visitors as to their business. Have the visitors sign
in using the guest register book. Detain and report any visitors that are
not conducting legitimate business on the Property or are soliciting
without permission.

  • Monitor audible door alarms that indicate an entry door(s) is not secure;
secure doors as necessary (if applicable).

  • Monitor and respond, per Community policies, to all resident call and fire
system alarms.

  • Report any and all deferred maintenance, vandalism or hazardous
situation to the Business Office Manager as discovered and take
appropriate action as necessary.

  • Maintain high standards of personal appearance and grooming, which
include wearing appropriate attire and name tag when on duty.

  • Greet all potential residents and their families by name and have them
introduced to Sales & Marketing.

  • Be constantly watchful of signs that residents are not able to function
independently or a change in resident’s behavior. Report all signs to the
Business Office Manager following the Company policies and procedures.

  • Assist emergency medical personnel, fire department and/or law
enforcement as necessary.
  • Minimum of high school diploma or equivalent.
  • Minimum one (1) year experience as receptionist in a professional
business environment.

  • Must have working knowledge of appropriate Microsoft Office programs.
  • Must have working knowledge of office equipment such as copy
machine, calculator, and multi-line telephone system.

  • Must pay attention to detail, be organized and flexible/adaptable, and
be able to multi-task.

  • Must have demonstrated teamwork skills and be able to work under
stressful conditions.

  • Must have a positive Background Screening, pass a physical having no
signs or symptoms of a communicable disease including tuberculosis
where required. Freedom from tuberculosis must be documented on an
annual basis where required.

  • Must adhere to our substance abuse policy, as the Community is a drug
free work place.

ALLEGRO SENIOR LIVING - 2 years ago - save job
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