Position Summary :|
Healthcare Billing Receptionists are responsible for maintaining a high degree of quality communication, professionalism and efficiently running the front desk, greeting visitors and handling incoming calls. In addition to their receptionist duties, they will assist by resolving un-billable claims or claim denial and underpayment issues. They need to posses the capacity to multi task while maintaining their desk. This position requires a high degree of public and professional contact and ability to make recommendations, handle complaints, and requests in a professional and calm manner. This position is in a production based environment and requires the ability to maintain on going production goals without compromising accuracy rates.
Job Responsibilities :
Secures the lobby area, greeting visitors, vendors, clients, job candidates and customers ensuring sign-in and security procedures are followed.
Answers incoming calls and routes to the appropriate party. Provides information to callers, relays messages, and announces visitors.
Utilizes operational knowledge and expert customer service skills to respond to and resolve routine inquiries and complaints.
Ability to quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous manner at all times.
Provides operational support working insurance denials and appealing claims.
Assists as needed to perform other related duties and special projects as required.
Accepts other duties as assigned.
Knowledge, Skills, and Experience
Proficient in 10 key and alpha/numeric data entry.
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
Ability to work in a fast-past, deadline driven environment.
Strong knowledge of insurance billing requirements.
Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
Education, Certification/Licensure, and/or Experience
High School Diploma or equivalent required.
One to three years of relevant work experience
Must possess ability to sit and/or stand for long periods of time.
Must possess ability to perform repetitive motion.
Ability to lift up to 15 pounds.
Majority of work performed in a desk/cubicle environment.
Willingness to work shift work and overtime is required.
Travel Required (Highlight One): Rarely Occasionally Frequently
Weekends/Evenings/Holidays (Highlight One): No Yes, please explain this position may require weekend, evening, holiday work.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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