Crawford Memorial Hospital 5 reviews - Robinson, IL

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Position Summary:

Provides indirect patient care in the office/clinic setting. Greets and registers patients. Inputs or verifies patient demographic and insurance information. Assists in billing procedures and collections. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff and the medical staff. Participates in performance improvement activities.

Duties, Tasks & Responsibilities:

  • Serves as first contact for visitors and staff; screens/refers all telephone calls; maintains complete and accurate messages.
  • Reviews patient’s account prior to appointment to ensure forms are current and scanned in to EMR; verify patient demographics at each visit; provides appropriate paperwork to new patients; Medicare patient’s MSP questionnaire completed accurately and at each visit.
  • Collect payments and/or forwards appropriately; applies discounts as applicable; refers patients to the billing office for payment arrangements as needed, writes receipts, and posts appropriately; completes day end procedures within approved time frames.
  • Creates claims accurately and timely; knowledgeable of coding and medical terminology; completes day end procedures within the approved time frames.
  • Contacts patients to confirm appointments 48 hours prior to scheduled appointments; adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current. Documents no show, reschedule, and or cancelled appointments; creates telephone encounters as needed or directing calls to the appropriate staff for triage.
  • Fax in-box is kept current; all documents are linked to patients’ accounts daily; tests results are attached to the correct patient and order; release medical records appropriately per policy; organizes all paperwork, filing and routing as appropriate; ensures legible and complete.
  • Performs other duties as assigned.


    Qualifications: Knowledge, Skills, Abilities, Experience & Education

  • High School Graduate; Associate's Degree preferred
  • 1 year experience in office setting or hospital setting preferred
  • Experience with billing and insurance preferred
  • Knowledge of medical terminology
  • Excellent computer skills
  • Ability to communicate effectively in English, both verbally and in writing
  • Excellent customer service and strong communication skills

  • About this company
    5 reviews