Provides front desk coverage through operating a multi-line telephone system. Also greets, registers, and directs guests to the appropriate personnel. Essential duties and responsibilities include the following. Other duties may be assigned.
- Answer incoming telephone calls; determine purpose of calls, and forward calls to appropriate personnel and/or departments by using SoftConsul, if available.
- Answer questions and provide callers with addresses, directions and other information as requested.
- Retrieve messages from voice mail and forward to appropriate personnel.
- Transfer calls to voice mail when appropriate personnel are unavailable. Deliver messages when necessary.
- Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
- Monitor daily entry and out-of-office schedules (as recorded on log) of staff persons. Also provides employee status when inquiries are made.
- Monitor visitor access to agency.
- Receive, log, sort and route mail and related packages/publications to staff persons. (An Office support personnel provides assistance with delivery of packages.)
- Make sure lobby monitors continuously show current GlobalHue videos during work hours
- Update contact information for all GlobalHue employees and locations (accessible via e-mail).
- Assist office manager with booking travel for non-executive staff persons as daily schedule permits or when manager is out.
- Assist Finance Department as needed with requested projects.
- Thursdays – create log to match FedEx invoices.
- Maintain updated schedule for all agency conference rooms.
- Support IT.
- Tuesdays - check timesheet report; disable/enable Outlook when necessary.
- Monitor emails sent to Support and respond accordingly.
- Assist management staff with administrative duties when necessary.
- Assist HR when needed.
- Tuesdays – print timesheets, log into excel.
- Ability to answer multiple phone lines
- Excellent Excel and computer skills
- Excellent communication skills both verbal and written
- Ability to work with a diverse group of people
GlobalHue lends a multicultural tone to its clients' advertising efforts. The agency provides creative ad work and marketing plans...