At Greenwich Hospital, a 206-bed regional provider of care and affiliate of Yale New Haven Health, you'll find a hospital and a working culture like no other. Conveniently located minutes from I-95, I-684, I-287, the Merritt/Hutchinson Parkway and Westchester County - and close to public transportation and shuttle service - Greenwich Hospital offers a beautiful state-of-the-art facility that serves as a national model for advanced health care design. Our unwavering commitment to care has been recognized by the Press Ganey Summit Award for four consecutive years of patient satisfaction scores above the 95th percentile... and extends to building extraordinary careers.
This person must be able to meet our 7 Standards for Exceptional Service which include: treat people we serve as guests; respect people’s privacy & confidentiality; present a professional image; answer the telephone professionally; listen first, then act promptly; anticipate people’s needs, then act to provide it; and maintain a safe & clean environment. If you have a passion to exceed customer’s expectations and want to provide excellent clinical service, you have found the right team!
Provides exceptional, positive first impression of Greenwich Hospital to patients, visitors, and the public consistent with Service Excellence behavior. Provides reception and information services for patients and guests while understanding the sensitive nature of patient information. Demonstrates a thorough understanding of HIPPA privacy regulations as it relates to the release of patient information to families and visitors. Must be able to interact with all individuals including those who are disabled, hearing impaired or deaf, or have limited English proficiency and evaluate their immediate need and communicate basic information using resources available. Coordinates all activities at the Reception desk including high volume of visitors, telephone calls, receipt and delivery of patient and staff items, and generation of Meditech reports throughout shift. Provides direction to visitors consistent with security policies and is prepared to alert security personnel to unusual activities. Interacts with all levels of staff, patients and guests in a positive, helpful manner, anticipating and acting on needs and requests. Maintains lobby and reception area to ensure comfort of visitors and guests.
High school graduate or GED required, s
ome college education preferred.
Excellent computer skills including Microsoft suite, Meditech, and Internet skill (i.e. address, telephone and map inquiries). Exceptional customer service and reception skills. High level communication and interpersonal skills Organizational and multi-tasking abilities, ability to manage many concurrent activities
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Yale New Haven Health
- 2 years ago - save job