Hilton Reservations & Customer Care - Carrollton
2050 Chennault Dr.
In the role
you will provide
face to face and telephone reception to all employee levels, outside callers,
and visitors of the center. You will
facilitate timely, accurate, and courteous handling of all communications. In addition you will:
What will it be like to work for this Hilton Brand?
Worldwide is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton Worldwide has offered
business and leisure travelers the finest in accommodations, service, amenities
and value. Hilton Worldwide is dedicated to continuing its tradition of
providing exceptional guest experiences across its ten global brands, which
include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts,
Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels,
Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by
Hilton and Hilton Grand Vacations. The company also manages the world-class guest
reward program Hilton HHonors®.
If you appreciate the impact global travel can have on the world and know how
to offer an exceptional hospitality experience, you may be just the person we
are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
route incoming calls for the Hilton Dallas Office, including re-routing or
assisting callers as needed.
notifications of interview arrivals
the Recruiting team and provide on-boarding
support as needed.
backup assistance to Dallas & Manila for IDM Management
Points & Smiles employee recognition program
for loading hotels into Journey and ensuring team member profiles are updated.
“Voice It” programs and directs comments to appropriate manager
and develop visual presentations
research and/or enter data into spreadsheets and/or databases
incoming emails, prioritizing issues and responding to any requests possible
all daily operational functions of the reception desk are completed smoothly
email distribution lists are up-to-date.
special projects as required.
packages in absence of mailroom personnel
petty cash for vending machine refunds
issuing travel passports, employee IDs
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
two (2)+ years of clerical/administrative experience required
level of proficicienty in managing multiple priorities/tasks simultaneously
while working under pressure
to the confidential nature of business, absolute discretion must be exercised
with all documents and information.
verbal communication skills
level of proficiency with MS Word, Excel, PowerPoint and Outlook
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Administrative and General
Hilton Reservations & Customer Care
Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and...