PURPOSE OF POSITION
The purpose of the Receptionist is to ensure an extraordinary client experience while creating client advocates. The Receptionist will hospitably greet all clients and operate switchboard to relay incoming, outgoing, and interoffice calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Understands and follows the Honda of Burleson Receptionist Process
Performs clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing, and sorting mail
Receives visitors, obtains name and nature of business
Updates telephone directory
Directs clients to lounge, and refers clients to Client Care Center for vehicle status updates
Diffuses client concerns and directs to the appropriate member for assistance
Monitors demo car keys and logs demo car reports as appropriate
Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
Knows and understands the Honda of Burleson Privacy and Information Security Policies, and adhere to the requirements
Attends department meetings
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
Superb Communication Skills
Interpersonal Skills and Relationship Building
Responsive and Proactive