Jones Lang LaSalle - Broomfield, CO

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Overview: This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators at all assigned facilities within a geographic area. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Reports to: Lead Receptionist

Supervises: None

Locations: VMware Palo Alto Campus: HTA, Promontory A, Promontory G, Creekside,

Main Roles and Responsibilities: 

Greet visitors and assist with contacting their host/hostesses. Ensure building specific access processes and policies are enforced 
Answer incoming phone calls, transfer as appropriate using the routing guide maintained by the receptionist team 
Respond to inquiries from internal and external customers regarding such information as: locations of offices/rooms, local services and amenities; 
Maintain, issue and track temporary access badges 
Follow safety and security protocol at all times, working closely with security staff 
Assist employees with conference room reservations 
Track and distribute portable projectors for meetings 
Federal Express new employee account set up; terminate accounts when employees leave 
Create Office Depot accounts for employees and assist with ordering office supplies 
Sell postage stamps to employees and restock when inventory is low 
Receive incoming accountable deliveries (e.g., Fed Ex, UPS etc.). Facilitate the distribution to the proper department, locations and customers 
Assist new hires on New Hire Orientation days 
Distribute and collect GEM car tests/liability forms and GEM car keys. (GEM cars are “golf carts” that can be used on campus by employees) 
Perform various administrative projects as requested, including, but not limited to: stuffing envelopes, data entry, receiving and distributing faxes, attendance records & other related office support duties 
Act as ambassador for Real Estate & Workplace, using appropriate etiquette and professionalism at all times 
Maintain and update the Receptionist procedure manual 
Maintain the front desk and lobby areas in a neat and organized manner, in compliance with all governing codes and regulations 
Arrange for local taxi service and courier pick-ups, as requested 
Maintain and distribute location phone lists 
Maintain off-hour recording system and ability to forward calls to security or other designated entity

Qualifications: Knowledge, skills, abilities
• Demonstrated proficiency with all applicable software packages, including, but not limited to: MS Windows and MS Office, including MS Word, Excel, Outlook, and PowerPoint
• Ability to communicate effectively with employees and visitors as necessary
• Ability to collect data, keep accurate records, and prepare reports
• Ability to organize and prioritize multiple tasks
• Must have a positive, professional attitude
• Must be detail oriented
• Must be able to work well independently with an ability to work collaboratively with others
Education and Experience:
• Any combination of clerical experience or post high school education that totals one year, or equivalent training and experience from which comparable knowledge and abilities can be acquired

About this company
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Jones Lang LaSalle provides real estate without borders. The company's services include commercial real estate brokerage, management,...