Jones Lang LaSalle - Redwood City, CA

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Administrative Assistant/Help Desk Coordinator
Assistant Facility Manager
Facility Manager

To provide customer service and support to the Facility Management team in accordance with client policies, procedures and processes. Achievement of the Key Performance Indicators.
• Greet visitors and assist with contacting their host/hostesses with a professional and positive introduction to the company. Ensure building specific access processes and policies are enforced.
• Promptly and courteously answer and screen multi incoming phone lines. Transfer as appropriate using the routine guide maintained by the receptionist team in a timely manner.
• Respond to inquiries from internal and external employees regarding such information as: locations of offices/rooms, local services and amenities.
• Receive and log incoming accountable deliveries (e.g., Peninsula Visa, Couriers, and Caterers etc.). Facilitate the distribution to the proper department, locations and employees.
• Assist new hires, game testers and tour groups upon arrival as needed.
• Maintain and update the Receptionist procedure manual.
• Maintain log for check-out of front desk resources i.e. cab vouchers, game room accessories, etc.
• Occasionally assist with conference room availability and booking inquiries within your specific building upon request.
• Arrange for local taxi service and courier pick-ups, as requested.
• Responsible for management, maintenance and upkeep of the front office/ reception area.
• Follow safety and security protocol at all times, working closely with security staff.
• Demonstrate highest professional standards of behaviour; work in a cooperative and collaborative manner with team members and client.
• Provide support to Administrative Assistant/Help Desk Coordinator as requested and function in the short term absence of and in conjunction with the Administrative Assistant/Help Desk Coordinator. Including, but not limited to: receiving and directing incoming calls and e-mail messages, retrieving work order requests and any other tasks to support the overall goals of the Facilities Team.
• Clerical experience or post high school education that totals one year, or equivalent training and experience from which comparable knowledge and abilities can be acquired.
• Strong Customer Service focus with a positive and professional attitude.
• Excellent people skills and ability to interact with a wide range of client users and demands.
• Ability to organize and prioritize multiple tasks.
• Must be detail orientated.
• Strong PC literacy and proven ability to manage daily activities using various systems, including but not limited to: MS Office, MS Windows, MS Word, Outlook and Excel.
• Must be able to work well independently with an ability to work collaboratively with others.
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and the Client
• Acts as company role model for Jones Lang LaSalle by behaving consistently with cultural and company requirements.
• Set targets for self to achieve maximum team performance.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Listens effectively and communicate through actions and example. Has strong written and oral communication skills.
• As per Employment Agreement.

Jones Lang LaSalle - 7 months ago - save job
About this company
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Jones Lang LaSalle provides real estate without borders. The company's services include commercial real estate brokerage, management,...