Receptionist
Laredo Physicians Group - Laredo, TX

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This position is responsible for making and scheduling patient appointments in an efficient and timely manner.

Books, coordinates and reschedules patients appointments. Relays necessary messages to staff.
Greets and registers patients in a prompt, pleasant, and helpful manner. Provides necessary instructions/directions. Informs appropriate department/person of patient’s arrival.
Verifies necessary information and records in the medical record.
Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.
Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
Answers telephone, screen calls, takes messages, and provides information.
Answers questions regarding patient appointments and testing.
Assembles new patients’ charts for next day visit. Updates profile on all patients.
Maintains clean, orderly waiting area, coordinate patient movement, reports problems or irregularies.
Supplements office staff as reception tasks permit.
Attends meetings as required.

Requirements

Education – High School diploma or GED
Licensure & Certifications – None required
Experience – Minimum one year work experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
Essential Skills – Knowledge of business office procedures. Knowledge of medical terminology and coding. Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. Word processing experience and skill in operating a computer and copy machine.
Essential Physical Requirements – Work may require hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard.
Working Conditions – Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.