This position is responsible for making and
scheduling patient appointments in an efficient and timely
Books, coordinates and reschedules patients
appointments. Relays necessary messages to staff.
and registers patients in a prompt, pleasant, and helpful manner.
Provides necessary instructions/directions. Informs appropriate
department/person of patient’s arrival.
necessary information and records in the medical record.
Uses computer system to generate information necessary for
Updates patient information, collects co-pays,
provides any necessary forms needing completion, obtains signatures
Maintains and updates current information on
physician’s schedules ensuring that patients are scheduled
properly and appointments are confirmed.
telephone, screen calls, takes messages, and provides
Answers questions regarding patient
appointments and testing.
Assembles new patients’
charts for next day visit. Updates profile on all patients.
Maintains clean, orderly waiting area, coordinate patient movement,
reports problems or irregularies.
Supplements office staff
as reception tasks permit.
Attends meetings as required.
Education – High School diploma or GED
Licensure & Certifications – None required
Experience – Minimum one year work experience in customer
service setting, preferably six months receptionist experience in
health care setting and experience with office equipment.
Essential Skills – Knowledge of business office procedures.
Knowledge of medical terminology and coding. Skill in answering the
telephone in a pleasant and helpful manner and using a multi-line
telephone system. Word processing experience and skill in operating a
computer and copy machine.
Essential Physical Requirements
– Work may require hand dexterity for telephone and office
machine operation, stooping and bending to files and supplies,
sitting for extended periods of time. Manual dexterity for using a
calculator and computer keyboard.
– Work is performed in an office environment. Involves frequent
telephone contact with patients. Work may be stressful at times.
Interaction with others is constant and interruptive. Contact
involves dealing with sick people.
Universal Health Services - 13 months ago