Provide coverage of telephone and front desk duties. Answer incoming calls in a prompt, courteous manner according to PacificSource customer service quality standards. Greet and assist visitors in a professional and efficient manner.
Answer incoming calls in a prompt, courteous manner. Assist callers by quickly determining the caller’s needs and accurately directing calls to the appropriate personnel and/or department. Communicate efficiently and effectively in obtaining, giving and exchanging information.
Greet and direct visitors. assure guests are identified and registered before allowing access to secured sections of the building.
Receive premium payments, prepare receipts, and secure premiums.
Maintain the lobby as a professional first impression of PacificSource.
Assist in developing and maintaining related policies and procedures.
Complete all clerical duties such as address changes, documenting company survey results, preparing packets, and other general clerical duties as assigned.
Attend to the safety of employees and guests to the extent that does not endanger self or others. Provide front line communication and relay information in urgent or emergency situations.
Assist with clerical tasks of other departments as needed.
Meet department and company performance and attendance expectations.
Perform other duties as assigned.
Work Experience: One year of multiline phone experience and/or reception duties preferred.
Education, Certificates, Licenses: High School Diploma or equivalent.
Knowledge: Typing, 10-key required. Computer skills preferred.
- Building Customer Loyalty
- Building Strategic Work Relationships
- Continuous Improvement
- Building Trust
- Work Standards
- Contributing to Team Success
- Planning and Organizing
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We encourage creativity, innovation, and the pursuit of excellence.
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is not required.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
PacificSource is an equal opportunity and affirmative action employer.
PacificSource Health Plans - 21 months ago
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PacificSource Health Plans is anything but a typical health plan. We’re a growing, independent, not-for-profit organization with a...