ESSENTIAL JOB FUNCTIONS:
Create a positive first impression with every customer interaction whether in person or over the telephone.
Present a professional image by following established dress code/uniform requirements, personal hygiene standards and through pleasant and efficient interaction.
Greet customers, whether in person or on the telephone, with a smile and a genuine interest to provide assistance.
Make eye contact and acknowledge every customer who enters the community, regardless of other duties being performed.
Answer telephone in a friendly, professional, caring and timely manner using appropriate telephone etiquette, as established by the company, and with a focus on creating a positive, memorable customer experience.
Accurately route incoming calls to appropriate departments or colleagues.
Greet, direct and answer questions for visitors, vendors and residents in a professional, friendly and hospitable manner.
Maintain a sign in/sign out log at the front desk for all residents leaving and/or returning to the community, and the visitor log for all guests.
Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assist in the ordering, receiving, stocking and distribution of office supplies.
Make copies, collate documents, send/receive and distribute faxes.
Timely and appropriately distribute mail.
Complete filing as assigned.
Type and post information for residents.
Issue meal tickets for residents and guests.
Record maintenance requests from residents and file work order forms.
Track RSVP for various marketing functions.
Create flyers/announcements for facility functions.
Know each resident and their family.
Engage residents and connect with them in a genuine, compassionate, and memorable way.
Keep front desk area clean and orderly to present a well-organized, professional and welcoming environment.
Perform projects and duties as assigned by the Business Office Manager.
Engage in continuous learning and development opportunities through attendance and participation in in-service, educational seminars, staff meetings and other learning experiences.
Comply with all rules and regulations regarding confidentiality and privacy of employee and resident information.
Perform other duties as assigned.
SKILLS, KNOWLEDGE, ABILITIES & QUALITIES REQUIRED:
Must demonstrate empathy and compassion to connect with customers.
Must be inspired to serve the needs of our customers.
Must use imagination and creativity to motivate self and others.
Ability to work with multi-line, multi-user phone system.
Previous experience working in a front office environment.
Excellent interpersonal, organizational and communication skills.
Must have the ability to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
Working knowledge of computers, including Microsoft Word and Excel.
Ability to effectively interact and communicate with the elderly.
Ability to provide outstanding customer service.
Ability to multi-task job responsibilities.
Able to maintain regular attendance.
Must be capable of performing the essential job functions of this position with or without reasonable accommodation.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, bend, talk and hear. The employee is required to walk and balance. The employee will occasionally be required to climb stairs. The employee is required to use hand and finger to touch, handle and feel, and is required to reach with hands and arms. The employee must be able to lift and/or move objects up to 20 pounds. Must be in good general health and demonstrate emotional stability. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Works primarily indoors in well lighted/ventilated areas. Requires walking, standing and sitting up to 100% of the time. Subject to hostile and emotionally upset residents, family members, staff, visitors, etc.
Pathway Senior Living - 9 months ago