ProTrans International, Inc. - Laredo, TX

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Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Retrieves messages from voice mail and forwards to appropriate personnel.
-Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

-Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

-Answers questions about organization and provides callers with address, directions, and other information.

-Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

-Monitors visitor access and issues passes when required.

-Updates appointment calendars.

-Receives, sorts, and routes mail, and maintains and routes publications.

-Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

-Orders, receives, and maintains office supplies.
Creates and prints fax coversheets, memos, correspondence, reports, and other documents when necessary.

-Performs other clerical duties as needed, such as filing, photocopying, and collating.

To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving Identifies and resolves problems in a timely manner.

Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance.

Interpersonal skills: Maintains confidentiality; Listens to others without interrupting.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Teamwork: Contributes to building a positive team spirit.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability: Follows instructions, responds to management direction.

-High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ProTrans International, Inc. - 13 months ago - save job - block
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