This important position answers and re-directs phone calls in a professional and courteous manner on behalf of the community. You will greet incoming visitors, offer directions/information as applicable, and communicate with various departments regarding guests as needed. You will assist all departments through various and assorted front desk assignments. As the Receptionist, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties.
Promote exceptional quality service on behalf of the community through: Quick, courteous and efficient phone answering and processing of calls. Operate paging/telephone system as required. oFriendly, courteous and efficient response to any guests, visitors, or family members.
Maintain an accurate master file/listing of residents, emergency phone numbers, key personnel, etc.
Observe set front-desk protocols for all visitors and guests.
Perform various duties such as mail sorting, filing, copying, supply ordering, distributing work orders received and other duties as assigned.
Maintain an excellent working relationship with all departments to help ensure quality customer service is provided. Minimum Requirements:
Must possess a cheerful personality and be able to work harmoniously with other personnel.
Must be able to operate common business equipment including but not limited to computer, copier, and fax machines.
Must exhibit skills in effective written or oral communication in the English language.
Must possess the ability to deal tactfully with co-workers, personnel, residents, family members, government agencies and the general public.
Must be willing to maintain safe work habits and in accordance with safety policies of the facility at all times.
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
The Goodman Group - 19 months ago