Simpson Thacher & Bartlett LLP 7 reviews - New York, NY

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Description/Job Summary
The Receptionist is responsible for answering incoming telephone calls, processing requests for taxi reservations, phone assistance and document transmissions, and greeting a moderate volume of visitors. The hours are M-F 3:30 pm to 12:30 am, but flexibility to work additional hours is required.
Answer up to 50 incoming telephone lines in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests
Assist with placing international calls, conference calls, and paging
Greet people entering establishment, determine nature and purpose of visit and direct to specific destination, ensuring all visitors receive a professional and courteous welcome
Identify Partners and Directors by name and facial recognition in order to provide them with immediate responses and updates
Update arrivals and departures of attorneys and management personnel in Leave Phone Message system and visitors in the Escort Register
Monitor incoming fax queues and route to correct recipients
Transmit PDF scans and faxes
Troubleshoot and test fax transmissions for various locations
Process car service requests for visitors and staff; issue confirmation emails to requestor
Monitor taxi progress as reported on the computer system to ensure prompt arrival at correct location; communicate changes accordingly; occasionally go to building's front entrance to verify taxi arrival
Follow daily assignment schedule to ensure reception coverage on multiple floors and various locations
Perform other duties as assigned
Required Skills
Ability to communicate in a clear and professional manner
Strong telephone etiquette and customer service abilities
Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing
Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments
Demonstrate enthusiasm and attentiveness
Basic knowledge of MS Outlook and Word required; basic knowledge of Excel and PowerPoint preferred
Ability to type 30 wpm; 50 wpm preferred
Basic math skills: add, subtract, multiply, and divide
Required Qualifications
High School Diploma or equivalent required; Associate s Degree in Business or Communications preferred
Professional certification in customer service or administration preferred
2 to 4 years of relevant experience required
To Apply: Pease submit your resume along with a cover letter including your salary requirements
We offer a challenging and congenial work environment, an excellent benefits package and salary commensurate with experience.
Simpson Thacher & Bartlett LLP is an Equal Opportunity Employer

About this company
7 reviews
Simpson Thacher & Bartlett was established in 1884 and has practiced law consistently at the very highest levels for over a century. We...