Under direct supervision, greets and directs patients and performs routine duties within the clinic.
- Greets, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and directs them appropriately
Schedules appointments according to office guidelines
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts
Prepares charts for patient appointments making sure all necessary information is complete
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.
Requires good customer service and communication skills
Organizational and time management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
- High school diploma or equivalent.
Healthcare experience preferred.