Records Service Representative, Enrollment Management
Indiana University - Bloomington, IN

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Serves as an information specialist to students, prospective students, campus representatives, and external public on the policies and procedures involved in applying for scholarships and provides preliminary information on matters related to admissions, scholarship eligibility, student accounts, and other university related policies, procedures, and programs. Corresponds with parents, applicants, currently enrolled students, and campus representatives to resolve complex questions and issues relative to eligibility, competing offers, compliance issues, and account discrepancies. Provides operational support for a variety of scholarship programs , including the planning and implementation of campus events and campus visits.

Provides support for the design and implementation of print and electronic materials; monitors timelines; and creates and maintains records for budgets, materials, supplies, and staff resources required to support these operations. Acquires and maintains knowledge of a variety of Indiana University operational systems, including the Student Information System and those that support human resources, payroll, and purchasing, as well as internal systems that support the delivery of scholarships. Manages databases, prepares mailings, arranges travel, responds to inquiries, and provides direction for staff on correct procedures.

Qualifications: Review your qualifications prior to applying to ensure that you meet the minimum qualifications for the position. Resume and cover letter required.

REQUIRED: High school diploma or GED and two years of office experience in a fast-paced, complex customer service area, preferably in a higher education setting.

Proven ability to perform various tasks simultaneously with consistently high accuracy, analytical ability in resolving procedural and system file problems, and a consistent positive temperament with continuous public interaction. Knowledge of the university’s student information systems and administrative systems is desirable, along with knowledge of the university’s academic programs and academic record keeping systems. Excellent written and oral communication skills, accurate keyboard skills, and knowledge of computer software and applications. Initiative, reliability, flexibility, and the ability to handle stress and confidential materials.

Preferred: Bachelor’s degree.

Note: This position must occasionally work evenings and weekends.

Apply by May 2, 2013.

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