Recovery Associate - San Mateo, CA
Full-time, Contract

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About Us:
Rafter is an education technology company and the leader in course materials management. The Rafter Course Materials Network™ is a cloud-based software suite that enables schools to significantly improve the affordability, effectiveness and accessibility of their educational materials. The Rafter Network leverages the latest technology to connect students, educators, administrators and content providers -- changing the course content experience from a burden to a rewarding process for all constituents. Rafter partners directly with more than 500 schools to improve the educational experience for students. Rafter owns and operates , a destination site for students to rent and buy textbooks at up to 80 percent off. To date, Rafter has saved millions of students more than $185 million and counting. Rafter, headquartered in San Mateo, CA, is a privately held company. To learn more visit .

Recovery Associate

Position Summary:
As a critical member of a dynamic team, the Revenue Recovery Associate will work directly with BookRenter customers to perform specific areas of review, follow-up, recovery and account resolution for delinquent payments and non returned assets. You will employ tactful collection techniques to a range of customer scenarios, recovering revenue and assets, and contributing to the company’s overall success by strengthening the company’s bottom line.
In this role you will have the opportunity to grow into a recovery lead with the responsibility of creating training materials and educating the team on your proven recovery best practices and processes.

Identify, investigate and contact delinquent account holders to discuss recovery options
Gather necessary information to support the recovery and processing of credit card charge backs
Respond to and close the recovery process for incoming customer leads produced by an automated recovery process.
Assist in the development of revenue recovery tools and processes
Assist in the development of recovery reports to identify data and collection trends
Meet and/or exceed daily recovery goals as defined by the manager
Maintain customer recovery reports to support loss department reporting requirements

Past Collections or Loss Prevention experience
Knowledge of Microsoft Word and Excel
Comfortable creating Excel spreadsheets (reports) from scratch and using formulas to calculate data
Ability to independently manage time and priorities
Excellent listening and communication skills
Adept at negotiation
Ability to work independently and within a team
Detail oriented and strong organizational skills
Prior customer service experience is preferred
Immediate availability

This is a Temporary (Contract), Full-time, Non-exempt position.