Responsible for collection of charged-off financial obligations owed to the credit union.
Duties and Responsibilities:
Contact members regarding charged-off accounts and arrange for repayment of those debts.
Respond to member inquires regarding financial obligations owed to the credit union.
Perform "skip traces" as required.
Arrange and approve settlements and payment agreements as necessary on charged-off accounts within credit union guidelines.
Analyze and recommend to the Senior Special Credits Recovery Officer, when appropriate, adverse actions on accounts to include, but not limited to, repossession of collateral, closure of credit limits, blocks on credit cards, legal actions and account codes to alert other credit union departments of losses and fraud accounts.
Assist in the development and training of staff for compliance with all policies, laws, and procedures as they relate to collections.
Perform other duties as assigned. Qualification Requirements:
Education - High school graduate or equivalent.
Experience Required - Not Applicable
Skills - One year’s experience in the collection field with a knowledge of current regulations regarding collections or one year experience with this credit union in a problem-solving capacity which routinely requires independent decision making. Direct and varied member contact is also a requirement. Requires good written and verbal communication skills.
Tenure - Recovery Officer II, Category 11 requires twelve months tenure in the Recovery Officer I position with performance that meets or exceeds expectations. Recovery Officer III, Category 10 requires twelve months tenure in the Recovery Officer II position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Alaska USA is no half-baked financial institution. The member-owned credit union provides financial services to more than 435,000 members...