The BHSI Recovery Specialist is responsible for providing support and assistance to recovering individuals through education, linkages, modeling, coaching and encouragement as a part of the BHSI Program. The BHSI Recovery Specialist will also act as the primary liaison with Access to Recovery (ATR) Program in engaging with individuals who receive both BHSI and ATR services in an on-going effort to enhance the continuum of recovery support efforts. This individual will also be a member of the Telephonic Recovery Initiative Project (TRIP) which is a telephone-based project to provide ongoing support to ATR members and others that focuses around ongoing supportive services to BHSI. The individual will be responsible for entering all information obtained during interview/orientation sessions and weekly telephone contacts accessing the BHSI/TRIP database and/or the electronic Voucher Management System (VMS).
Duties and Responsibilities:
Provide telephonic outreach to persons seeking or in recovery in accordance with the Department of Behavioral Health (DBH) Office of Addiction Services (OAS) strategic plan and procedures as written in the TRIP Procedural Manual implementing forms and scripts to complete assigned tasks.
Collect pertinent data to be entered into the BHSI/TRIP information systems, generating statistical analysis for reporting purposes.
Collaborate with DBH-Office of Addiction Services, providers, and other systems, participating in community outreach forums and efforts.
Conduct structured interviews with people in recovery including the Government Performance and Results Act (GPRA) survey and input data into the electronic Voucher Management System (VMS) for the duration of the ATR Grant.
Carry caseload of active ATR participants and act as the liaison and primary contact to provider agencies where indicated.
Screen and complete intake information on incoming calls from individuals as needed. Check and verify eligibility information on using MAMUS application and BHSI system.
Ensure all required paperwork and data collected on individuals is properly documented and completed daily.
Refer and schedule individuals to Outpatient facilities for behavioral health care.
Actively identify and offer linkages to other community-based resources (i.e. communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual self-help groups, professional services, etc.) that support the goals and interests of people in recovery.
Provide coverage at Reception desk as necessary, directing calls to appropriate BHSI personnel.
Will be required to do data entry.
Ability to work a rotational schedule, when required.
Perform other duties and responsibilities as assigned by the OAS Project Coordinator.
Basic writing, and oral communication skills; working knowledge of Microsoft Word, Excel, and familiarity with inputting client information into database Individual must have an understanding of and respect for each individuals unique path to recovery. Specialist must have a working knowledge of the substance abuse treatment system and a demonstrated commitment to the recovery community. Must have good verbal and written communication skills and work well with people. They must also have good, problem solving skills and be able to work independently, and be flexible and adaptive in handling changing priorities in a fast paced work environment; must be able to use computer to record services. Individual must be comfortable with computer and using the Internet. Individual must have attention to detail, willingness and ability to conduct multiple tasks and ability to participate in evaluation protocols. Data entry chart and graph formation experience a plus.
Education and Experience:
Must have a high school diploma/G.E.D.; some college preferred. Worked within the last three (3) years with at least twelve (12) months total of successful or part or full time paid or voluntary work experience or have twenty-four (24) credit hours of post secondary education in the past three (3) years. They must be familiar with diseases of addiction and its impact on families, and communities. Experience working with high volume telephonic system.
Must be able to travel for meetings and project presentations. Ability to sit for at least two (2) hour at a time, and to use a computer, telephone. Able to climb stairs at consumer residences, bend, stoop, push and pull file drawers, and lift up to 20lbs when handling supplies, etc.
Other Job Requirements:
Ability to work in a team environment and share office space; ability to work evenings and weekends in meeting on call responsibilities and have a good knowledge of city transit system. Must be willing and able to self-disclose own personal journey toward recovery, as one of a member of possible routes in the recovery process.