Space Coast Credit Union is seeking experienced professionals with prior collections experience on charge off accounts. The Recovery Specialists will be responsible for bringing charged off loan and deposit accounts to resolution including negotiating payment in full or settlement, initiating legal actions or assigning account to outside collections agencies. Monitors status of accounts assigned for legal action and outside agencies to ensure timely and effective results.
Responsibilities include but are not limited to:
Inbound and outbound calls to current and former SCCU members with charged off accounts to negotiate re-payment or settlement on account(s). Negotiates reaffirmations in order to preserve and safeguard the assets of the credit union from unnecessary loss.
Performs extensive skip tracing and asset searches as necessary. May use outside skip tracing services as needed.
Recommends assignment of accounts to outside collections agencies. Coordinates approved assignments with agencies. Monitors and reports on performance of agency with regards to assigned accounts. Makes recommendations to transfer accounts to new agency if performance does not meet standards.
Recommends initiation of legal actions as appropriate. Coordinates approved legal action with outside attorneys. Communicates directly with attorneys to ensure timely filing of actions in accordance with established performance standards. Conducts extensive followup with attorneys to minimize potential loss. Monitors and reports on status of legal actions.
Ensures that all work activities are documented (within FDCPA and regulatory compliance) and follow-up is completed in a timely manner..
Minimum of 3 years prior experience in collections. Some experience on charged-off accounts preferably in financial services.
Strong knowledge and understanding of the Fair Debt Collection Practices Act.
Excellent communication and negotiation skills.
Ability to manage multiple and/or conflicting responsibilities
Great attention to detail and organizational skills
High School diploma or GED
Mon, Tues, Fri: 8am – 5pm and Wed and Thurs. 11am – 8pm
Mon, Tues: 11am – 8pm and Wed, Thurs, Fri: 8am – 5pm
Space Coast Credit Union - 18 months ago
Space Coast Credit Union (SCCU) is a member-owned cooperative with nearly 65 branches in the Sunshine State. Membership is open to all who...