This role can be located in Basking Ridge, NJ, Wilmington, DE, Tampa, FL, San Diego, CA or Salem, VA.
•Investigate and settle first and third party Recreational Marine property and liability claims.
•The position requires strong negotiation and customer service skills, including the ability to handle high profile clientele.
•A background in marine surveying or understanding of marine (boat & yacht) repairs is beneficial, but not required.
MAJOR DUTIES & RESPONSIBILITIES
•He/she needs to work well with policyholders, brokers, attorneys and home office in the resolution of claims files.
•The individual will be expected to interact with our underwriting and legal departments on a regular basis.
•The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands.
•Manage pending inventory and daily workflow of marine property and liability claims
•Ensure high customer service levels are being met with ACE policyholders and brokers
•Manage and consult on all losses with coverage issues
•Responsible for ensuring compliance with claim best practices and handling guidelines
•Manage expectations and performance of the primary independent marine surveyors utilized in the region
•Ability to read, interpret and apply the provisions of a marine insurance policy contract
•High level of competency with common workplace computer technology – e-mail, word processing, spreadsheets, etc.
•A bachelor’s degree or equivalent education is recommended.
•A background in boat and yacht construction, repair methodology, salvage, catastrophe claim management, knowledge or training in law
•Additional insurance claims specific designation(s), such as SCLA, AIC, or CPCU are helpful.
The ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 53 countries, ACE provides...