NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities
Discuss personnel necessities with department management to prepare and implement recruitment process.
When requested, create, update and execute advertising/ recruiting plan based on operations forecast.
Screen and refer qualified applicants to appropriate department management for follow-up interview.
Maintain knowledge of recruitment strategies by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Coordinate and participate in career fairs.
Post job openings to career boards, newspapers, and other media outlets as well as internally.
Ensure compliance in Corporate Global Recruitment programs.
Maintain professional relationship with city, college, and community placement offices.
Provide information on company operations and career opportunities to outside agencies and potential applicants.
Responsible for ensuring proper applicant tracking for Affirmative Action compliance.
Complete attrition reporting to track employee retention.
Maintain manager and employee confidence and protect reputations by keeping information confidential.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications
Related degree or equivalent in relevant work experience.
2 years related experience required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Excellent interpersonal, written, and oral communication skills.
Proficient personal computer skills, including Microsoft Office.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to maintain the highest level of confidentiality.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
Job
Recruitment & Retention
Primary Location
UNITED STATES-IL-Rockford
Work Locations
Rockford, IL
7180 Spring Brook Road
Rockford
61114
Employee Status
Regular
Schedule
Full-time
Job Level
Professional
Shift
Day Job
Education Level
Bachelor's Degree (±16 years)
NCO Group - 13 months ago
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