Recruiting Technology and Operations Manager
Twitter - San Francisco, CA

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Twitter is looking for a Recruiting Technology & Operations Manager who can help scale a world-class recruiting organization globally through automation, innovation, and business insights. This includes process redesign, data analysis, communication, and implementation of key talent acquisition tools in partnership with HR and business leaders. If you are highly skilled in building high-touch, airtight processes with innovation and next generation tools (all while in hyper-growth mode) — keep reading.

Twitter is on a mission to #ReachEveryPersonOnThePlanet and our recruiting function is critical to bringing in the talented people who will help us build world-changing services.

We believe #PassionAndPersonalityMatter so our hiring process has to be sophisticated enough to identify talent that traditional methods may overlook. Realizing all touch points in recruiting are statements on our brand, the candidate experience should be at the forefront of every step in the process.

We #InnovateThroughExperimentation. As a result, the recruiting function should be at the cutting edge of talent acquisition techniques, using creative and compelling methods to capture the attention of the best talent on the planet. This also requires partnering closely with our hiring leaders to understand needs and priorities and translate these into innovative tools and processes to meet business objectives.

#BeRigorous.GetItRight. We like math! The successful candidate will use relevant metrics and data to tell the recruiting story, identify issues where they exist and surface excellence so it can be repeated. Our Recruiting Technology & Ops Manager will deliver the tools, processes, and data strategies necessary to surface key metrics as performance indicators and use data to contribute to predictability of hiring.

At the end of the day, we need to #ShipIt. This is an extremely fast-paced environment and we ship tools with speed and quality.

This is a full-time position located at Twitter headquarters in San Francisco and reports to the Director of Recruiting and HR Technology.

Major Responsibilities:

Strategy, design, and day-to-day management of current recruiting tools

Lead co-development and implementation of new 3rd party recruiting tools

Manage system related projects, including developing and maintaining project plans, coordinating and leading meetings, managing project teams, conducting analysis, making recommendations, and implementing solutions.

Provide insight into features and functionality to ensure system optimization and utilization.

Develop and deliver recruiter and hiring manager training for recruitment technology.

Manage selected vendor relationships and performance.

Reporting and Analytics

Build on metrics currently available to provide greater insight into performance to drive greater efficiency and enhanced quality of hire.

Co-design a business intelligence strategy that enables full talent lifecycle reporting

Monitor and report on trends for key recruitment metrics.

Oversee development and distribution of regular team and executive reporting packages.

Business Process Improvement

On ongoing basis, review and analyze recruitment processes for inefficiencies.

Where inefficiencies exist, make and socialize recommendations/solutions.

Manage projects to implement solutions.


Develop relationships with other stakeholders such as HRIS, IT, Compliance, and Legal.

Direct management of a team.


The successful candidate will typically have a Bachelor's degree, and 6+ years of direct experience managing recruitment technology, reporting and analytics, and business process improvement. This person must be a team player who values a collaborative environment which includes accountability, integrity, quality, and has a strong sense of urgency.

Other key qualifications include:
Must have prior experience managing a global ATS and driving a system roadmap

Analytics and business process improvement experience is required

Proven track record of delivering change on a broad and global scale for a recruiting organization, developing and executing a strong change management strategy.

Deep understanding of governmental regulations for recruiting (i.e. OFCCP)

Strong project management experience, with superior organizational skills.

Influencing and persuasion skills.

Experience negotiating and managing contracts, as well as relationship management.

Strong analytical and reporting skills.

The ability to multi-task, and prioritize work to meet client needs.

Flexible nature and ability to meet changing demands in a dynamic work environment.

Ability to learn quickly, absorb and accept feedback.

Superior communication skills both written and verbal, with strong attention to detail.

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