Reference Technician, Mansfield Library
University of Montana - Missoula, MT

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Position Number 073260

Department: Mansfield Library

Closing Date : February 5, 2013

Work Schedule : Full-time, 12 months/year, 1.0 FTE

Minimum Entry Rate: $10.037/hr-$10.824/hr

Union Affiliation: MPEA

Probationary Period : Six months minimum

Benefits Include: Insurance package; mandatory retirement plan, partial tuition waiver; professional development/wellness program

In support of The University of Montana's mission to provide a quality-based learning and research environment, the Maureen and Mike Mansfield Library provides users the dynamic services essential to identify and access information.

This position reports within the Information and Research Services Division and is responsible for assisting library users in locating information resources, including both electronic and traditional sources; providing basic technical support for public workstations; providing project assistance to professional librarians; and for the maintenance and organization of collection resources. The individual in this position must be able to simultaneously work independently while functioning as an effective member of a collaborative Information & Research Services Division team member including the Mansfield Library at Missoula College; work weekend, evenings, or holidays on an occasional and as needed basis; and at times supervise student workers by providing training, managing the student’s work schedule, or overseeing specific assignments.

This position requires incumbent to develop working knowledge of the Integrated Library System; library resources including electronic and traditional research resources; library policies and procedures; reference policies and procedures; the Dewey Decimal System of Classification and other filing systems used within the library; thorough knowledge of Library policies, procedures, tasks, security and emergency procedures; understanding of current web technologies and their use in the library setting; knowledge of changing information environment encompassing new technologies and expanding services; knowledge of supervisory principles and practices; and ability to train, delegate task, organize, and manage student work schedules.

Required Skills

Ability to communicate effectively; listen, write, and speak with confidence and knowledge

Working knowledge of computer hardware and software basics, including Microsoft Office Suite, desktop publishing, and current Web technologies; and ability to learn new software

Ability to search and manipulate bibliographic databases and to evaluate, analyze, and interpret bibliographic data for the user

Ability to determine appropriate resources based upon analysis of user's information needs and to appropriately refer inquiries to subject librarians for advanced queries

Ability to effectively relate, inspire, and collaborate with others.

Demonstrated customer service skills, approachable, and sensitive to needs of others

Ability to provide detailed, accurate, and courteous service

Ability to provide full service reference assistance and information services

Demonstrated multitask skills and handle changing conditions in a fast-paced environment.

Ability to work independently and in a team environment.

Demonstrated time management skills; ability to organize and prioritize multiple tasks; attention to detail; willingness to assume responsibility for successful and timely completion of special projects as assigned

Problem solving skills

Ability to analyze information and evaluate results to choose the best solution and solve problems

Ability to work effectively with a diverse population

Required Experience

High School diploma and at least one (1) years of related experience or an equivalent combination of education and experience required.

HOW TO APPLY

Upload the following materials: *Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.

Letter of Interest – please also address the stated required skills for the position

Detailed resume listing education and describing work experience

Names and contact information for three (3) professional references

Criminal Background Investigation is required prior to Offer of Employment
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
References *References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing Individual hiring departments at UM-M may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility. All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

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