3.2 Answers main office phone line(s). Directs telephone calls to appropriate section
for assistance, handles independently or takes messages as required.
3.2 Reviews referrals for administrative completeness and researches covered benefits
prior to processing.
3.3 Determines patient eligibility for services and arranges and schedules medical
appointments for referred care.
3.4 Provides general instructions to patients and ensures patients have necessary
documentation for referred health care services.
3.5 Obtains updates and files medical records as needed.
3.5.1 Organizes and researches patient records, extract needed information, and review
records for referral results within established guidelines.
3.5.2 Request medical records and ensures arrival of medical records prior to
3.5.3 Initiates and locates patient medical records as needed.
3.5.4 Obtains documentation as requested by healthcare providers (test results, or
documentation not yet filed in records).
3.6 Ensures referral results are returned to the referring provide and to the medical
record within required timelines. Assists with follow up, written or verbal, as necessary.
3.7 Completes referral tracking data collection tool for, calculates metrics, and
compiles monthly reports as directed by the MTF.
3.8 Orients and trains MTF personnel about the referral process and timelines.
Cherry Point, NC
See map: Google Maps
1.0 CPR Certified
1.1 Mandatory knowledge and skills.
1.1.1 A fully qualified typist with a minimum of 50 WPM is required.
1.1.2 General medical ethics, telephone etiquette, and excellent communication and
customer service skills.
1.1.3 General office administrative and clerical skills to perform receptionist duties and
1.1.4 Ability to communicate effectively, both orally and in writing.
1.2 Education. High school diploma or General Educational Development (GED)
equivalency. Completion of an Administrative Assistant program is desired.
1.3 Experience. At least 6 months of experience in medical office setting.
1.4 Work Environment/Physical Requirements. The work is primarily sedentary.
However, there may be some physical demands. Requirements include prolonged
walking, standing, sitting or bending.
Cherry Point, NC
Position of Trust
Secondary Location Category: