Desktop Support Specialist
Sun Life Family Health Center 3 reviews - Casa Grande, AZ

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SUN LIFE FAMILY HEALTH CENTER JOB DESCRIPTIONJOB TITLE: DESKTOP SUPPORT SPECIALIST REPORTS TO: DIRECTOR OF INFORMATION SYSTEMS STATEMENT OF PURPOSE: Position is responsible for providing technical support for Software, PCs, laptops, printers, telephones and computer peripherals. Provide technical support and training on computer operating systems and applications, including commercial and custom applications. ESSENTIAL FUNCTIONS: 1. Respond to requests for technical assistance in person, via phone and / or remotely. 2. Log and prioritize user requests and track through to resolution. 3. Administer help desk software. 4. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software. 5. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. 6. Work with Technical and Network Operations staff as appropriate to determine and resolve problems received from clients. 7. Redirect problems to appropriate resource. 8. Train and orient staff on use of telephones hardware and software. 9. Recommend and / or perform upgrades on systems to ensure longevity. 10.Assess functional needs to determine specifications for purchases. 11.Create and maintain desktop inventory including location of hardware that may contain Protected Health Information. 12. Facilitate and record transfer or movement of hardware that may contain Protected Health Information. 13.Interact with all departments and remote sites as the need arises. 14.Manage time and resources independently. 15.Provide scheduled status reporting to senior technicians. ADDITIONAL RESPONSIBILITIES: 16.Participate in in-service/education regarding Quality Improvement. 17.Perform all other related duties as assigned or requested. BASIC REQUIREMENTS Education [x] High School Diploma or GED[x] Technical Certification: A+ Certification preferred [x] Desired Skills: Network +, MCP, MCSE, CCNA Certification License/Certification[ ] License: ___________________________________or[x] 3 years experience with Windows NT, NT Servers, Windows 2000 and XP or 7 in: [ ] addition to cert/degree; [x] in lieu of cert/degree Specific Degree[x] Degree: Associates in computer science, MIS or related field desired Skills: [ ] Bilingual (English-Spanish) preferred[x] Computer literate[x] Typing[x] Filing procedures[ ] Money handling[x] Calculator, office machines, etc. Physical demands [x] Balancing [x] Carrying [x] Climbing[x] Crawling [x] Crouching [x] Feeling[x] Fingering [x] Grasping [x] Kneeling[x] Lifting 50 lbs. [x] Pulling [x] Hearing (communicate)[x] Talking (communicate) [x] Sitting [x] Standing (mobility)[x] Walking (mobility) [x] Vision: far [x] Vision: near[x] Vision: color [x] Vision: depth [x] Vision: (w/assistance) Exposures [x] Airborne particles [x] Muscular strain[x] Chemicals [ ] Caustics[x] Electrical current [ ] Fumes[x] Noise [x] Odors[ ] Sharps [ ] Body fluids The above statement reflects the general duties considered necessary to perform the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.
KNOWLEDGE, SKILLS, AND ABILITIESTwo years experience with Microsoft Windows Operating Systems.Two years experience with Microsoft Office Suite.Experience with Networking and Cisco VOIP telephony systems, preferred but not required.Linear troubleshooting abilities for software and hardware issues.Superior documentation and communication skills.Ability to effectively prioritize and execute tasks.Excellent customer service delivery skills.A+ Certification required.Requires minimal direct supervision. EDUCATION AND EXPERIENCEHigh School diploma or equivalency.A+ Certification preferred.Two-year degree in computer science, MIS or related field, or commensurate experience working with PC software and hardware, including extensive knowledge of the Microsoft Windows and Office applications suite preferred.

About this company
3 reviews
Sun Life Family Health Center is a not-for-profit organization providing health care to Casa Grande, Eloy, Coolidge, Maricopa, Oracle and...