Referral Specialist / Medical Assistant
DEPARTMENT: Health Information Exchange Department
REPORTS TO: Health Information Exchange Coordinator
STATUS: Full Time/Hourly
BEGINNING WAGE: $16.50; DOE
Responsible for maintaining and processing referrals and related support services for staff and physicians in the HIV Health Center clinics. Serve as a representative and act as a resource and referral source for patients.
Coordinate patient referrals to specialist as requested by providers;
Complete and maintain referral log;
Supervise volunteers as needed;
Act as liaison between patient, the clinic and the Chronic Care Coordinator/Medical Case Manager;
Maintain accurate records of all client interactions in client services data base in a timely manner;
Other relevant duties as assigned.
TRAINING, EXPERIENCE, ABILITIES
High School Diploma, or Associate of Arts/Associate Science Degree with experience in medical office operations;
Medical records background with experience a must.
Experience with physician referral process required;
Knowledge of EHR systems preferred;
Flexible hours and/or shift variation may be required;
Bilingual Spanish preferred, but not required.
Relate to all types of individuals in a non judgmental and professional way;
Work efficiently and accurately in a fast paced environment with multiple priorities;
Establish and maintain professional boundaries with staff and patients at all times;
Coordinate multiple tasks.
Interface effectively in a team environment with agency staff and volunteers;
Handle crisis and stressful situations in a calm and respectful manner.
Previous experience working in medical environment and have basic knowledge of medical insurance billing, Medi-Cal, Medicare and Private Insurances.
Essential Job Functions:
Ability to interpret client files and medical charts;
Ability to handle multiple phone lines;
Ability to effectively communicate with all levels of individuals.
Ability to operate computer and standard office equipment.
Effective written/verbal communications skills with all levels of individuals.
Revised February 2013
Desert AIDS Project - 18 months ago
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