Referrals Specialist
Desert AIDS Project - Palm Springs, CA

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Referral Specialist / Medical Assistant

DEPARTMENT: Health Information Exchange Department
REPORTS TO: Health Information Exchange Coordinator
STATUS: Full Time/Hourly


Responsible for maintaining and processing referrals and related support services for staff and physicians in the HIV Health Center clinics. Serve as a representative and act as a resource and referral source for patients.


• Coordinate patient referrals to specialist as requested by providers;
• Complete and maintain referral log;
• Supervise volunteers as needed;
• Act as liaison between patient, the clinic and the Chronic Care Coordinator/Medical Case Manager;
• Maintain accurate records of all client interactions in client services data base in a timely manner;
• Other relevant duties as assigned.

• High School Diploma, or Associate of Arts/Associate Science Degree with experience in medical office operations;
• Medical records background with experience a must.
• Experience with physician referral process required;
• Knowledge of EHR systems preferred;
• Flexible hours and/or shift variation may be required;
• Bilingual Spanish preferred, but not required.

Ability to:
• Relate to all types of individuals in a non judgmental and professional way;
• Work efficiently and accurately in a fast paced environment with multiple priorities;
• Establish and maintain professional boundaries with staff and patients at all times;
• Coordinate multiple tasks.
• Interface effectively in a team environment with agency staff and volunteers;
• Handle crisis and stressful situations in a calm and respectful manner.
• Previous experience working in medical environment and have basic knowledge of medical insurance billing, Medi-Cal, Medicare and Private Insurances.

Essential Job Functions:
• Ability to interpret client files and medical charts;
• Ability to handle multiple phone lines;
• Ability to effectively communicate with all levels of individuals.
• Ability to operate computer and standard office equipment.
• Effective written/verbal communications skills with all levels of individuals.
Revised February 2013

Desert AIDS Project - 18 months ago - save job - copy to clipboard - block
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