Regional Account Executive
InterCall - Irvine, CA

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Regional Account Executive
BASIC FUNCTION
Responsible for selling conferencing & collaborations solutions (e.g., audio, web, video) into assigned territories in companies with less than 1,000 employees; exercise exceptional sales skills in an effort to optimize each contact with a potential customer with less than 1,000 employees; maintain required documentation in an accurate and timely manner; develop and execute sales campaigns that target companies with less than 1,000 employees that have a need for conferencing solutions as well as business-to-business opportunities; organize and participate in discovery meetings with clients in companies less than 1,000 employees in order to identify revenue opportunities, make recommendations and determine next steps

MAJOR JOB ACCOUNTABILITIES
Sales Development Functions - Responsible for selling conferencing & collaborations solutions (e.g., audio, web, video) into assigned territories in companies with less than 1,000 employees while ensuring adherence to corporate and departmental policies and procedures

  • Exercise exceptional sales skills in an effort to optimize each contact with a potential customer with less than 500 employees
  • Maintain required documentation in an accurate and timely manner
  • Develop and execute sales campaigns that target companies with less than 1,000 employees that have a need for conferencing solutions as well as business-to-business opportunities
  • Organize and participate in discovery meetings with clients in companies less than 1,000 employees in order to identify revenue opportunities, make recommendations and determine next steps
  • Responsible for continual prospecting activities to include significant efforts in cold calling and conduct on-site client visits in companies with less than 1,000 employees
  • Follow sales leads through processes from beginning to end ensuring completion in a timely manner
  • Support sales activities such as RFPs, the development of their responses, proposal development, delivery of proposal presentations and materials for new clients
  • Maintain up-to-date knowledge on conferencing solution features in order to determine which product and/or features are compatible with the prospect's needs

Client Relations - Establish an excellent working relationship with clients, continuously striving to improve the business relationship and level of overall service provided

  • Ensure the unique needs of the client are understood and identify improvements needed to enhance business relationships, increase revenue, and exceed the client's expectations
  • Perform quality review of services provided
  • Review trends and customer complaints to evaluate efficiency of work flow and current methods and procedures
  • Identify trends indicating the need to revise existing methods and procedures

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility

  • Respond with a sense of urgency to problems escalated to employee's level
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
  • Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met
  • Ensure quality resolution and thorough and accurate documentation of issues
  • Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
  • Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts.

  • Cooperate with team members to meet goals or complete tasks
  • Provide quality customer service that exceeds customer expectations and improves level of service being provided
  • Treat all internal/external customers, team members and department contacts with dignity/respect
  • Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned –

  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS
Applicants for this job will be expected to meet the following minimum qualifications.

Education

  • Bachelor’s degree from an accredited college or university with major course work in business administration, marketing or a related field required
  • Equivalent work experience in a similar position may be substituted for educational requirements

Experience

  • Minimum 1 year customer contact experience required, preferably including some business-to-business sales experience

Other

  • Basic knowledge of Word, Excel and PowerPoint required
  • Required to travel 25% of the time

Indeed - 18 months ago - save job - block
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About this company
91 reviews
It's a small world after InterCall. The company provides audio, video, and Web conferencing services and software, as well as related...