Job Summary: The Regional Account Executive is responsible for developing and maintaining the business partnership with the Regional Account decision maker and all other key customer personnel. This includes retention and customer satisfaction as well as ensuring the execution of the covenants of the pharmacy agreements in collaboration with Division Management and Omnicare’s Retention Department.
Develop and maintain the business partnership with the decision maker and all other key customer personnel.
Serve as the single point of contact and manager of Regional Account customer relationships.
Prepare and execute business plans for each assigned customer on an annual basis.
Optimize customer experience by partnering with others within Omnicare to fulfill customer needs.
Understand and be able to articulate Omnicare programs and service offerings.
Drive customer utilization of Omnicare programs and maximize service opportunities which best serve customer needs.
Conduct routine conference calls with the customers to provide updates, optimize Omnicare services and discuss key customer issues.
Attend customer management meetings as requested, but at least annually.
Represent Omnicare at customer or industry related events when appropriate.
Provide routine customer updates and report issues/problems timely to Senior Director, Customer Development.
Coordinate and conduct Executive Reviews and other customer meetings as applicable and upon request.
Coordinate process for new facility start-up and terminations.
Conduct training as necessary to roll out new programs / services.
Leverage existing relationships to promote and drive organic growth as well as new business.
Proactively manage contract negotiations and secure contract renewals in collaboration with appropriate divisional leadership
Collaborate with Divisional, regional and local management and Omnicare’s Retention Department to prioritize, implement and monitor key initiatives based on their respective goals and objectives.
Participate in retention activities such as deep dives and calendar calls.
Collaborate with appropriate Omnicare staff to develop, implement and evaluate appropriate follow-up to customer satisfaction survey results.
Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines, and ensure staff adherence.
Demonstrate Omnicare’s Core Values.
Management Responsibilities: (if applicable)
Minimum (Required) Qualifications: (must be met in order to perform the job at the required level)
5-7 years work experience providing transferrable skills/knowledge oriented towards a relationship building functionality.
Experience must include time spent in a customer centered environment providing opportunities to successfully build relationships with those in a key decision making position.
Must demonstrate solid comfort level in being able to influence others having authority
Critical/strategic thinking skills must be demonstrated to allow for successful problem solving and issue resolution.
Observable communication skills indicating ability to interact with positions of influence, along with a professional demeanor.
Ability to demonstrate strong business acumen to allow for the ability to present business case for using the services of Omnicare.
Basic/Intermediate IT/computer understanding to include a working knowledge of Excel/PowerPoint.
Able to travel extensively at times and flexible with schedule
Customer service experience; customer focus minded
Ability to work independently and be self motivated
Ability to learn and apply job related healthcare and other software.
Preferred Qualifications: (if above and beyond the minimum required)
Four year degree in business or industry related field or comparable work experience
Long Term Care/ Health Care experience strongly preferred
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Omnicare, Inc., a Fortune 400 company based in Cincinnati, Ohio, provides comprehensive pharmaceutical services to patients and providers...