Regional Director of Medical Services
Planned Parenthood - Virginia

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The Regional Director of Health Services is responsible for operations, medical compliance and financial position of all health centers within the designated region. One center within assigned region is identified as the home site, and direct supervision for this site and staff is provided. 75% of her/ his time is spent in this role. 25% of her/ his time is focused on supervision and support for the Health Center Managers assigned to the other sites within the region. The Regional Director also supervises a Lead Clinician and Health Center Assistant to provide support for all centers in the region. The Regional Director reports directly to the Vice President for Medical Services.


Health Center Performance Management

Recruit, hire, train, develop and supervise Health Center Managers in assigned region.

Assume management of staff and center in absence or vacancy of Health Center Manager.

Establish goals for all centers within region based on organizational, departmental and regional strategic objectives.

Develop budgets for centers in region based upon established goals and objectives.

Monitor health center performance relative to operational, medical, quality and fiscal standards.

Supervise and assist staff in achieving goals and managing operation within budget

Optimize staffing levels to ensure smooth client flow and center access

Ensure center and staff schedule meets needs of clients and target communities.

Provide leadership in communicating PPHS policies and administrative processes through staff meetings and other communications.

Respond to staff and client grievances.

Assume leadership with peers on process improvement initiatives within health centers, focusing on improved customer satisfaction, compliance with medical policies and procedures, health center efficiency and productivity.

Develop strong community presence in designated area as a Planned Parenthood representative for the purpose of establishing the organization as a leader in the provision of education, information and health services.

Create partnerships with community organizations that can help Planned Parenthood tailor education or clinical services to meet the needs of specific populations.

Project Management

Supports VPMS in the development of change management plans, new program implementation plans, performance plans for individual staff members, departmental teams, committees, workgroups.

Participates in coordination of specialized projects such as Clinical Management Software, Web Based Health Services, Off-Site Services,HealthCenterexpansions/ transitions, as assigned.

Participates in planning, implementation and evaluation of new services for PPHS. Remains updated on similar projects outside PPHS in order to measure and maintain the success of new projects/ services at PPHS.

Participates in the coordination and oversight of transition/ turnaround workplans and projects for underperforming centers and staff within region.

Quality and Risk Management

Participates in the Q/R Mgt program to ensure high quality, efficient, customer-driven service delivery, following approved protocols and health center practices.

Assists in reviewing, updating and developing new Q/RM audit tools and checklists.

Participates in monitoring of Q/RM activities as needed.

Organizes, compiles and reports data for all incidents as needed for staff training and meetings.

Participates in review and compilation of occurrence reports for annual summary for measurement and reporting on outcomes, trends, for training purposes and quality improvement efforts.

Coordinates Q/RM committee meetings, including requesting and confirming presenters, arranging logistics, set up and clean up of meeting space and other arrangements as needed.


Performs other duties as needed or directed by VPMS.

Due to changing organizational needs, duties and responsibilities may be added, changed or deleted at any time at the discretion of management.

Participates in annual budgeting process, to present a plan that will support the region for the fiscal year.


Education: Position requires minimally a Bachelor’s Degree.

Experience: A minimum of 2 years training experience, 2 years experience in a family planning center, abortion services experience, or equivalent. Must have 2 years management or supervision in health care or customer service business. Experience developing, implementing and evaluating operational plans highly desirable. Education should encompass some or all of the following: information sharing, education/ training, women’s health, sexuality, public health, laboratory science. Ability to use CMS accurately. Proficiency with email and Microsoft Office applications including Outlook, Word, Excel and Powerpoint.

Personal: Understanding of and commitment to PPHS goals and mission. Must be able to prioritize and have good communication and organizational skills. Ability to function as both a leader and a team member. Ability to perform effectively in a constantly changing, high-stress environment.

Vision, Hearing, and Speaking: Must be able to read and analyze data daily. Required to hear telephone and communicate with staff and public daily via telephone and in person.

Agility and Dexterity: Must be able to input and retrieve data daily. Required to perform written communication and use office equipment necessary to the performance of job duties (computer, printer, fax, telephone, calculator, postage meter, copy machine).

Mental: Ability to read, comprehend and analyze data daily.

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Planned Parenthood is the leading reproductive health care provider, educator and advocate in the United States. For more than 90 years, the...