Status: Full Time/Exempt
Reports to: Director of Loss Prevention
Location: Vernon, CA
The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.
PURPOSE OF POSITION
The Regional Loss Prevention Manager is responsible for directing and coordinating all Loss Prevention functions to achieve maximum effectiveness in inventory shortage and protection of company assets. This position is responsible for determining the effectiveness of Loss Prevention policies and procedures through compliance auditing and use of exception reporting. The Regional Loss Prevention Manager also is responsible for all controllable lines to include shrink, cash handling, bad checks and credit card chargebacks. The individual will conduct investigations and inquiries and provide loss prevention training to retail associates.
DUTIES AND RESPONSIBILITIES
Develop and implement programs to aid in the reduction of inventory and controllable losses to meet goals of assigned locations, including the prevention, detection and resolution of malefactors, internal and external.
Provide constant review of informational resources to uncover losses through procedural auditing.
Coordinate special audits, tests and inspections as assigned by the Director of Loss Prevention.
Initiate appropriate strategy to bring internal investigations to successful conclusion.
Implement prosecution and/or restitution procedures to return maximum restitution to the company.
Ensure the effective utilization of physical security controls in assigned locations to prevent and reduce inventory shortage.
Partner and provide Loss Prevention support and guidance to Regional Manager’s, District Manager’s and stores in assigned regions.
Respond to emergency situations.
Conduct professional associate interviews.
Work professionally with outside agencies (police, court system, etc.).
Prepare & complete internal case reports, audits and Loss Prevention recaps in a timely manner.
Conduct loss prevention meetings to educate associates on how to identity and prevent shrink.
Scope, Complexity and Autonomy
Responsible for protecting the assets of the company, including the employees through prevention, awareness, communication and deterrence.
Decision-Making Authority and Judgment
Ability to handle difficult situations professionally, calmly, discretely, and with diplomacy.
Make recommendations regarding employee discipline when policies are not followed.
Further authority as delegated by supervisor.
Director of Loss Prevention
Supervision Exercised (include number of employees supervised)
Principal Relationships/Key Contacts
SVP North America Retail/Consumer Direct
VP of Human Resources
Retail Store Mangers
Education and Certifications
Bachelor's degree in related field or equivalent experience
State certification required, where applicable
Experience and Skills
5 - 7 years experience in Loss Prevention; minimum 2 years of supervisory experience with multi-store locations, preferably with a large-scale retailer
Advanced level of administrative and technical knowledge in retail loss prevention
Ability to integrate loss prevention, inventory shrinkage reduction goals with corporate and stores organization
Advanced knowledge and technical expertise in internal and external shortage controls and security systems technology
Ability to understand computer-based reporting in the areas of inventory and POS (point of sale) interfaces
Thorough knowledge of legal ramifications and procedures
Ability to perform operational audits and provide detailed investigation summaries
Ability to maintain confidentiality
Proactive approach to problem solving
Strong organizational and presentation skills
Excellent written and verbal communication skills
Extensive travel is required
Ability to work nights and weekends appropriately to retail business needs
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