Regional Manager Legal Operations
Encore Capital Group - San Diego, CA

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The Company

Encore Capital Group is a leading provider of debt management and recovery solutions for consumers and property owners across a broad range of assets. Through its subsidiaries, the company purchases portfolios of consumer receivables from major banks, credit unions, and utility providers, and partners with individuals as they repay their obligations and work toward financial recovery. Through its Propel Financial Services subsidiary, the company assists property owners who are delinquent on their property taxes by structuring affordable monthly payment plans. Encore’s success and future growth are driven by its sophisticated and widespread use of analytics, its broad investments in data and behavioral science, the significant cost advantages provided by its highly-efficient operating model and proven investment strategy, and the company’s demonstrated commitment to conducting business ethically and in ways that support its consumers’ financial recovery.

Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. More information about the company can be found at .

The Opportunity

We are seeking a Regional Manager to join in our growing Legal Outsourcing Channel in San Diego, California. The Regional Manager is primarily responsible for managing relatively large and/or new outsourcing programs and initiatives for designated vendors. This role provides an opportunity to have significant P&L responsibility by managing key relationships across the US.

Primary Responsibilties Include:
Cultivating and leveraging relationship with influential decision-makers at partner firms to drive business goals and act as their trusted advisor and advocate within Encore

Analyzing business drivers at both the partner and program level to manage and improve performance

Identifying and managing areas of risk at the partner and program level

Monitoring and analyzing partner firm policies and processes to ensure alignment with the Encore Consumer Bill of Rights

Developing actionable plans and drive them to resolution

Continuously analyzing program performance/satisfaction to identify trends and opportunities for strategic initiatives

Developing program/placement strategies and executing against such strategies

Providing partner intelligence to the appropriate business units/internal resources and initiating and managing discussions of implications and potential opportunities

Monitoring the business environment to detect material changes and opportunities to ensure that Encore’s strategies remain highly effective

Setting, communicating and measuring program goals, including program expansion

Creating performance incentive programs to drive collection results

Driving program/partner communications both internally and externally

Presenting work progress effectively to internal management and build buy-in for recommendations

Managing 1-4 employees who report directly to you

Traveling 15-20% annually

Required skills, education, and experience:
Bachelor’s Degree required; business focus preferred

Previous experience in managing employees as direct reports required

5-7 years experience in program management or related experience, or equivalent education and experience

If you are looking for a rewarding career in a successful and growing organization, please submit your resume and salary history for consideration to and reference job code MGROPS-1176-RS in the subject line. Encore Capital Group is an Equal Opportunity Employer.