Regional Operations Supervisor (ROS)
This position will be focused on providing leadership and managing the day to day performance of Redbox Kiosks and merchandising teams in a defined territory. At Redbox, we work hard but have fun.
Summary of Key Responsibilities:
- Manage People
o Ensure appropriate division of tasks and distribution of workload among team members
o Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff
o Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market
o Drive and manage people engagement initiatives
- Manage Kiosks
o Continually monitor and manage territory performance based on the successful achievement of company goals
o Monitor reliability of network infrastructure and operating systems
o Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required
- Manage Product
o Maintain organized and accurate inventory accountability of product and parts within the region
o Ensure timely and efficient returns to vendors
o Manage the distribution and thinning of inventory appropriately of kiosks
- Manage Costs
o Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues
o Manage appropriate staffing requirements and provide written business case justification for all requisitions
o Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model
- Manage Process
o Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals
- Manage Projects
o Make independent and effective decisions regarding matters relating directly to general operations of assigned territory
Qualifications & Experience:
- 1+ years direct supervisory experience
- Proven track record as an effective supervisor of field employees
- Minimum high school diploma or GED equivalent
- Associates degree preferred
- 3+ years of computer, computer operations, network, communications, or related technical experience
- Experience with managing remote employees
- Experience with process management
- Prior experience in retail, merchandising, or customer service
- Must have valid driver’s license and acceptable driving record
- Ability to lift 50 lbs.
- Ability to bend, kneel, and stand for extended periods of time
Redbox®, Coinstar® and the new Rubi® coffee kiosk are always on the lookout for innovative thinkers. As part of Outerwall’s growing portfolio of products and services, they’re redefining retail—making everyday life a little simpler and better. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or Rubi.
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