Regional Operations Supervisor
Redbox - Tucson, AZ

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Regional Operations Supervisor (ROS)

This position will be focused on providing leadership and managing the day to day performance of Redbox Kiosks and merchandising teams in a defined territory. At Redbox, we work hard but have fun.

Summary of Key Responsibilities:

- Manage People

o Ensure appropriate division of tasks and distribution of workload among team members

o Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff

o Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market

o Drive and manage people engagement initiatives

- Manage Kiosks

o Continually monitor and manage territory performance based on the successful achievement of company goals

o Monitor reliability of network infrastructure and operating systems

o Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required

- Manage Product

o Maintain organized and accurate inventory accountability of product and parts within the region

o Ensure timely and efficient returns to vendors

o Manage the distribution and thinning of inventory appropriately of kiosks

- Manage Costs

o Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues

o Manage appropriate staffing requirements and provide written business case justification for all requisitions

o Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model

- Manage Process

o Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals

- Manage Projects

o Make independent and effective decisions regarding matters relating directly to general operations of assigned territory

Qualifications & Experience:

- 1+ years direct supervisory experience

- Proven track record as an effective supervisor of field employees

- Minimum high school diploma or GED equivalent

- Associates degree preferred

- 3+ years of computer, computer operations, network, communications, or related technical experience

- Experience with managing remote employees

- Experience with process management

- Prior experience in retail, merchandising, or customer service

- Must have valid driver’s license and acceptable driving record

- Ability to lift 50 lbs.

- Ability to bend, kneel, and stand for extended periods of time

Redbox®, Coinstar® and the new Rubi® coffee kiosk are always on the lookout for innovative thinkers. As part of Outerwall’s growing portfolio of products and services, they’re redefining retail—making everyday life a little simpler and better. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or Rubi.