Regional Production Support Analyst
Markets & International Banking - Salt Lake City, UT

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The Royal Bank of Scotland is looking for a Production Services Analyst for our office in Taylorsville, Utah. The position is for a member of the IT team supporting the Back-office Operations of Markets & Investment Banking (MIB) Americas. The Candidate will assist in improving operating efficiency by developing methods, procedures and software solution.

Responds to operational system support issues or informational requests in an appropriate, timely manner; conducting thorough research and analysis and communicating findings and results directly with the operations personnel

Assists with improvements to current systems by studying current system capabilities, user practices, procedures, and problems; documenting specifications, designing and implementing modifications

Recommends controls, guidelines and changes

Documents systems for users; documents issues and support procedures for reference by Production Services analysts and software developers within the IT Operations team

Maintains user confidence by logging support and resolutions, keeping information confidential; providing status reports

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Interaction with IT team members and operations business users on a daily basis; requires level-headed temperament when dealing with crises or agitated users; Willingness to teach others.

Meet deadlines efficiently and work under pressure

Have the ability to multi-task and manage projects

Have an organized approach to research and projects with sharp attention to detail

Possess strong verbal and written communication skills

History of professional and academic success

Bachelors degree in IT-related field preferred

Coursework or job experience includes programming

Experience with SQL
Knowledge of the Securities Industry a plus
"It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws." “

Employer immigration sponsorship not available for this role.”