Regional Property Product Manager
Reaction Search International - Walnut Creek, CA

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Regional Property Product Manager

San Francisco Bay Area


My client is the 15 th largest personal lines insurance company in the U.S. and one of the largest branded insurance companies offering automobile, homeowner and other lines of insurance products. Through their partner clubs in 23 states and the District of Columbia, they provide attractive and highly competitive insurance products exclusively to their members. Our client is rated A+ by A.M. Best, serves more than 17 million company members nationwide and holds a surplus of $3.3 billion. They strive to be the #1 insurer in company member households across the markets they serve!


- One of America’s most trusted brands

- Financially secure with strong growth

- Looking to expand coast to coast

- A values-based organization, earning 100% in the Corporate Equality Index as rated by the Human Rights Campaign

- Community-Centric with a nationally recognized, award-winning volunteer program ( employees get paid time off to volunteer)

- Rated in the top 100 for Leadership Development by Leadership Excellence magazine.

- Committed to a healthy, sustainable environment; headquarters is a LEED Gold building.

- Dedicated to the health and well-being of their employees, with no-cost and low-cost wellness programs available to all.


This newly created Regional Property Product Manager is responsible for the success of the company’s products within the Eastern regional territory. This position will report directly to the Property Product Executive. Key regional accountabilities include: product performance; product troubleshooting; product positioning; product competitiveness; product compliance; and product implementations.

Several key product, process, and system projects will be launched within this leaders assigned territory during the next few years. Leadership, collaboration, communication, organization, prioritization, project management, and analytical aptitude are all skills that will be crucial to the success of these initiatives. Experience with and a holistic understanding of the interconnected core personal lines insurance disciplines of state management, product development, product pricing, actuarial, analytics, underwriting, and claims will also be critical since Regional Property Product Managers work closely with associate representatives from all of those disciplines throughout the organization to achieve success.

Primary Responsibilities:

• Serves as an active and engaged member of the Property Product Leadership Team.

• Establishes positive and productive working relationships with state management partners and their company partner clubs.

• Works with state management partners to build annual business plans for every state and every Property Insurance product.

• Builds and implements risk management plans for all states.

• Monitors and manages product performance relative to established annual business plan targets.

• Oversees product roll-outs, and other important product and platform projects.

• Ensures that every product is in full compliance with applicable insurance laws, regulations, and statutes.

• Participates in the pricing package process as a key facilitator to see that pricing packages achieve objectives.

• Provides thought leadership, work direction, and day-to-day supervision to a staff of one associate product manager.

• Makes final decisions on team-specific administrative, strategic and operational matters.

• Executes company-wide and department-wide policies and procedures.

Required Qualifications:

• Bachelor’s degree.

• 5+ years of personal lines insurance leadership experience in personal lines insurance product management or related discipline.

• Demonstrated experience in business plan building.

• Strong organizational and prioritization skills.

• Outstanding oral and written communications skills, including presentation and facilitation skills.

• Established problem-solving expertise and a "can do" attitude.

• Extensive experience with core insurance disciplines--particularly product management, pricing, analytics, underwriting, and claims.

• Successful leadership experience with the supervision of at least one direct report.

• Proven quantitative aptitude.

• Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook.

Preferred Qualifications:

• CPCU designation.

• Graduate degree in insurance, business, or related field.

Additional Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
  • Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
  • Leadership – Exhibits confidence in self and others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
  • Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits from organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

· Leader

· Honest/ High Integrity

· High Energy

· Intelligent

· Respectful

· Effective Communicator

· Detail Oriented

· Problem Solver

· Organized

· Analytic