Regional Sales Service Representative
Broad River Furniture - Charlotte, NC

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Job Descriptions:
Broad River Furniture is currently seeking a Regional Sales Service Representative Supervisor (RSSR) for our North Region stores!

Primary Purpose

The Regional SSR Supervisor is responsible for driving excellence within the SSR Department of our HomeStores.

Summary of Responsibilities

  • Championing our Mission, Values, and Customer Beliefs
  • Ensures excellent customer service experiences in the store
  • Training, Coaching and Development of Lead SSR and store SSR teams
  • Makes final hiring decision for the SSR team in each HomeStore
  • Creates an environment of hospitality and comfort with the customer
  • Follows, supports, models and enforces company policies and procedures
  • Performs additional functions that may be assigned at the discretion of management
  • Leads training for all new SSRs in our North Region
  • Coaches all Lead SSRs through semi-monthly meetings (in person or via phone)
  • Manages performance of all SSRs with Key Performance Indicators (to be created)
  • Overseas each HomeStore's SSR schedule and facilitates when "fill-ins" are needed
  • Travels to each HomeStore no less than once per month for visual inspection and observation of the offices operation
Required Experience:
Qualifications and Requirements

Demonstrated aptitude in POS, Profits, Ashley Direct, ShopAshley, Tag Creation, Automated Time and Attendance, and SSR Manual

Ability to manage others in remote locations

Effective communicator and probem-solver

Ability to Travel locally up to 50% of each week (w/ up to 5 overnight trips per month)

Keyword: Customer Service, Customer Service Management, Management, Service, Manager, Regional Manager, Supervisor, Administrative, Cashier, Data Entry, Furniture, Retail
From: Broad River Furniture

Broad River Furniture - 19 months ago - save job - block
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